Extended Stay America - Seattle - Bellevue - Factoria

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Magen, thank you for choosing Extended Stay America for your accommodations. We are happy to know that you liked your comfortable room, but we are sorry for the cleanliness issues you had and the inconvenience it caused. Our front desk staff welcomes any comments you have, so we can do our best to resolve any issues while you are here. We hope you give us another chance to welcome you back for a better experience. Sincerely, Hotel Management 

Business response:

We are delighted you had an excellent stay at Extended Stay America. Thank you for the fantastic review! We especially appreciate your awesome comments about our friendly staff. We enjoyed having you as our guest and hope to have the opportunity to welcome you again on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We are glad our location worked well for you and that you were pleased with the service provided by our front desk associates. However, we're sorry for the maintenance issues you encountered in your room. We have discussed your feedback with the appropriate team to fix the problems you mentioned. Also, know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We hope you... read more

Business response:

Sherry, thank you for being our guest at Extended Stay America. We're glad to know you liked our well-kept hotel and that you had a pleasant time with us. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management 

Business response:

Linda, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you found our location ideal for your needs. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for making Extended Stay America your home away from home. We are glad to know you were impressed with our courteous associates and enjoyed our ideal location. It was a pleasure to have you here, and we look forward to your return visit. Sincerely, Hotel Management