Extended Stay America - Seattle - Bellevue - Factoria

Business response:

Thank you for writing such a wonderful review of our hotel. We appreciate your nice comments about our convenient location close to a variety of restaurants and shopping. We receive many positive comments about our location so we are glad this contributed to making your stay a great one. All of us here at Extended Stay America appreciate your business and look forward to seeing you again. Have a great day! Sincerely, Hotel Management 

Business response:

Janet, thank you for sharing your feedback with us. Although you had an overall pleasant stay, we apologize for the cleanliness issue. Also, we are sorry for the discomfort you had with the bedding. Your feedback is discussed with the appropriate individuals of our organization in an effort to improve our offerings going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thomas, thank you for choosing Extended Stay America and sharing your experience. We are glad to know you enjoyed your accommodation and that you were happy with the great value we offer. Thank you once more for your review, we hope you will choose us again. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a review. We sincerely apologize for the plumbing issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our team to make sure they are being followed each and every time. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospitality that you expect and deserve ... read more

Business response:

Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. 

Business response:

Christian, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Ding, we are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Alacxy, thank you for being our guest at Extended Stay America. We're glad to know you liked your well-appointed room and that you had a pleasant time with us. However, we're sorry for the inconvenience you had at the time of check-in. We're taking immediate actions to prevent such incidents from occurring again. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management