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Extended Stay America - Seattle - Bellevue - Factoria
- Hotels
- Bellevue, WA
About this business
Location details
3700 132nd Ave. SE, Bellevue, WA, 98006, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We spent $200 on this hotel. The first room smelt horrible like cat urine. They found us another room, but the bed was small and hard, very uncomfortable. In the morning we learned that their “breakfast” was just a grab and go. We make our hotel decisions based on several things but one of them is breakfast. There was no food only coffee they said there truck did not come in. They would not compensate for any inconvenience. Not a good experience.
Business response:
Dear Sian, We sincerely apologize for the disappointing experience you had during your stay. The odor in your initial room and the discomfort of the bed in the second room are unacceptable, and we regret that our breakfast options did not meet your expectations. The lack of food due to a delayed truck and the absence of compensation further added to your frustration, for which we are genuinely sorry. Please know that we are addressing these issues to improve our services and ensure a more comfortable stay for all our guests.... read more
I only stayed here for one night, but I did not have a good experience. I did check-in late, however I called the front desk around 5pm and 10pm to let them know. Since I was bringing my dog, I had called beforehand to see if I needed to do anything and was told there was only a pet fee of $25/night. When I arrived, there was a woman already being helped by the front desk staff, however as soon as I entered the staff disappeared. I waited around 5 minutes occasionally calling out with no answer. Finally, I ended up calling t... read more
Business response:
Dear Eva, We apologize sincerely for the multiple issues you encountered during your brief stay. Your experience with check-in, especially with regard to communication about your pet and the room assignment, falls far below our standards of service. We regret any inconvenience caused by the cleanliness of the room and the unpleasant odor. Your feedback is crucial, and we will address these concerns with our team to ensure improvements are made. We value your patronage and hope you will consider giving us another opportunity ... read more
Very disappointing The toilet was broken and never flushed for the entire 3 nights we stayed there despite telling them right away. They have laundry services but the machines only take quarters and are $3 per wash and $3 per dry. The office didn’t have any quarters so we had to hunt down quarters which also wasn’t easy during a weekend when banks were closed. The property was clearly not kept up regularly as there were cigarette butts we had to keep our dog from eating when we would take him potty. There were beer cans and ... read more
Business response:
Dear Guest, We apologize for the multiple issues you faced during your stay. It is unacceptable that the toilet issue persisted despite your report, and we are addressing this promptly with our maintenance team. We regret the inconvenience with the laundry facilities and cleanliness concerns around the property. This doesn't reflect our usual standards, and we are taking steps to improve upkeep and amenity availability. Your feedback is crucial, and we are committed to enhancing our services. We understand your decision not ... read more
Frequently asked questions about Extended Stay America - Seattle - Bellevue - Factoria
How is Extended Stay America - Seattle - Bellevue - Factoria rated?
Extended Stay America - Seattle - Bellevue - Factoria has a 3 star rating with 2,359 reviews.
When is Extended Stay America - Seattle - Bellevue - Factoria open?
Extended Stay America - Seattle - Bellevue - Factoria is open now. It will close tomorrow at 12:00 a.m.