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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My dog got sick after staying here. The place was very dirty and someone had 2 dogs that stayed in their car. Disappointed to say the least.
Business response:
Dear Eli,We’re sorry to hear that your visit did not meet expectations. It’s concerning that the conditions were not up to standard and that your pet wasn’t well afterward. The well-being of all guests, including their furry companions, is important to us, and we understand how upsetting this must have been. Your feedback will be shared with our team to ensure necessary improvements are made. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
Front counter was courteous at checkin then when i got to my room hours later there was no remote for the tv and no person at the counter
Business response:
Dear John, We want to express our gratitude for taking the time to share your recent experience at our hotel. We regret the inconvenience caused by the missing remote and the lack of assistance after your check-in. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We’re pleased to read you found the check-in process courteous. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host yo... read more
Stay away I want to be very clear with this review! The Entire hotel is filthy and it Reeks of weed and cigarettes. The parking lot has cigarette butts and trash all over the place. Stay in Renton or Maple Valley much nicer.
Business response:
Dear Michael, We sincerely apologize for the issues you encountered during your stay. Cleanliness and a welcoming atmosphere are top priorities for us, and we regret that we did not meet those standards during your visit. Your comments about the parking lot and odors are being addressed with our housekeeping and maintenance teams to ensure a better experience for future guests. We hope to have the opportunity to welcome you back and provide an improved stay.Sincerely,Hotel Management
Cost was less than two years ago which was nice, but less was offered. Grab & Go used to include fruit. Having only one entryway made parking less available. No one at desk when we arrived; had to hunt up someone. Had to request kitchen utensils and then go pick up ourselves. Very limited what we got, no lid for pot. No table knives, large spoon. Had to later request toaster and kitchen towel, no dish soap. When receptionist was at front desk, she was especially nice and accommodat-ing. She seemed to be on overload but did t... read more
Business response:
Dear Linda, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you had a pleasant time with us. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management
The smell of freshly smoked marijuana well entering the facilities and how it morphs into the smell of mold well entering the hotel room.
Business response:
Dear Christopher, Thank you for being our guest and for sharing your feedback. We sincerely apologize for the unpleasant odors you encountered in our hotel. We work hard to maintain a clean and welcoming environment for all our guests, so we regret that your experience was impacted by these issues. Your comments will be shared with our team, and we will take the necessary steps to ensure these concerns are addressed. Thank you again for bringing this to our attention, and we hope to have the opportunity to provide you with a... read more
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.