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Extended Stay America - Seattle - Kent
- Hotels
- Kent, WA
About this business
Location details
22520 83rd Ave. S., Kent, WA, 98032, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room didn’t come with anything (no cups, dishes, silverware, cookware, NOTHING). You had to request them which is ridiculous.
Business response:
Thank you for the feedback. We are disappointed to see your rating and regret you were unhappy with our dishware policy. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We hope to host you again in the future for a much better experience. Sincerely, Hotel Management
I didn't get the king size bed i reserved and was guaranteed by hotels.com im 6'3" and had to sleep in a double bed with my feet hanging over the end.VERY UNCOMFORTABLE
Business response:
Jeff, thank you for staying with us and sharing your review. We are sorry about the issues you experienced with your reservation and regret the inconvenience caused. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Terrible, book elsewhere! Not a good area, police had to come to he property due to fighting, beds were noisy every time you moved and the non-snaking room smelled like SMOKE! Terrible experience!
Business response:
Kristine, thank you for choosing with us. We are sorry for the inconvenience caused due to the other guests on the property and regret your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Room smelled like someone had been chain-smoking in there - even though it was advertised as a non-smoking room. The phone doesn't work, and had all this black crusty stuff on it. I had planned to stay two nights there but couldn't stand it after one night
Business response:
Thank you for staying with us and letting us know of the smoke issues you encountered. Our hotel policy prohibits smoking in certain areas of the property so we appreciate you letting us know so we can address it appropriately. We are also sorry for the maintenance issues you encountered and will share it with our team for review and action. We value your feedback and hope to have you back for the seamless stay you deserve. Sincerely, Hotel Management
I didn't like how the discriminated. Against us because we rode bikes!! They refused to extend to us because their was 4 of us In a room.an.we all had a bike
Business response:
Dear Valued guest, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Kent
How is Extended Stay America - Seattle - Kent rated?
Extended Stay America - Seattle - Kent has a 3.1 star rating with 2,286 reviews.
When is Extended Stay America - Seattle - Kent open?
Extended Stay America - Seattle - Kent is open now. It will close tomorrow at 12:00 a.m.