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Extended Stay America - Seattle - Lynnwood
- Hotels
- Lynnwood, WA
About this business
Location details
3021 196th St. SW, Lynnwood, WA, 98036, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They advertise breakfast and only give coffee and some snacks, kitchen and refrigerator with a bad smell, sink and bathtub with slow drainage.
Business response:
Dear Ciro, We are sorry that we did not meet your expectations regarding our service, and we hope you will accept our apologies for what transpired. We regret your disappointment with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. We apologize for the smell that compromised your stay, and we will make sure that the housekeeping team re-examines the suite and cleans it thoroughly to avoid these conditions... read more
They gave away my room even though I reserved. No call or anything
Business response:
Dear David, Thank you for sharing your review. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. We will discuss your comments with our team to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. We wish you all the best for your future travels.Sincerely,Hotel Management
False advertising This place offered continental breakfast, but just keep in mind they don’t offer anything except for coffee for two hours in the morning maybe sometimes. The only positive thing I can say about it is the beds were comfortable. The walls were extremely thin and you could hear people coming and going all night. They were empty, dope bags on the stairs, the neighbors were playing music loud all day and screaming with it. Then you don’t get towels or anything unless you go get them yourself, and there were stai... read more
Business response:
Dear Guest, We apologize for the disappointing experience you had during your stay. Unfortunately, the continental breakfast was not as expected, and we apologize for any inconvenience caused. We also apologize for the thin walls and the disturbances from other guests. Your feedback regarding the room's cleanliness, maintenance, and overall condition is essential to us, and we will address these concerns with the appropriate teams for improvement. We appreciate you bringing these matters to our attention and apologize for an... read more
Not Family Friendly When we got there to Checkin there was a homeless person sitting in the Lobby. The Lobby is very small so it was awkward. The lady at the front desk told him he had to leave in 15 minutes however when we came back down the next morning he was still there sleeping on the bench in the lobby. I was traveling with my daughters so feeling unsafe I checked us out and went to another hotel. The beds are hard and there is obvious wear and tear on the walls and doors. Overall not what I expected from this hotel.
Business response:
Dear Guest, Thank you for choosing us. We apologize for your disappointment on arrival and for not meeting your expectations. Safety and security are top priorities, and we take it very seriously. Providing a relaxed and comfortable night stay for all our guests is what we work for. But with the uncomfortable bed, this was not possible. Your feedback is shared with the team for improvement, and our housekeeping and maintenance team is working to upkeep the property. Although your experience is not typical, we have room to im... read more
Unpeofessional and lacking communication skills. I was asked abojt my service animal and charged apet fee. Whicb was reversed. But kendra seriously attempted to biolate HIPAA laws and did that because she assumed I was lying based upon my dog's age so I wanted to educate for further situation A service dog owner May train the service dog while the service dog is a puppy as long as that service dog can be said passed then he will be considered a dollar service
Business response:
Dear Robert, Thank you for reviewing our hotel. Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Lynnwood
How is Extended Stay America - Seattle - Lynnwood rated?
Extended Stay America - Seattle - Lynnwood has a 3.5 star rating with 1,880 reviews.
When is Extended Stay America - Seattle - Lynnwood open?
Extended Stay America - Seattle - Lynnwood is open now. It will close tomorrow at 12:00 a.m.