This profile has been claimed by the business owner or representative.
Extended Stay America - Seattle - Lynnwood
- Hotels
- Lynnwood, WA
About this business
Location details
3021 196th St. SW, Lynnwood, WA, 98036, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property is suffering from cost-cutting measures it seems.
Business response:
Dear Diana, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
Front deck staff was rude and unhelpful. Check in was at 3pm and we were told when arriving (around 3:15pm) that our room wasn’t ready. We didn’t get to check in until almost 4pm which effected our plans in Seattle that evening. In lieu of they gave us a treat bag for our troubles which included expired popcorn and a cookie. Very unimpressed.
Business response:
Nadia, thank you for taking the time to review your stay with us. We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. In times of high occupancy, slight delays may occur, although we do everything possible to keep this from happening. We are grateful for your patience and also your constructive feedback. We hope you will consider giving us a second chance so we can prove this is not typical of our service. Sincerely, Hotel Management
My family and Iwanted to rest after a big busy day, and we couldn't rest and sleep. The guests next door were really noisy,and we couldn't sleep. After I contacted the receptionist they went and talk to them but they keept going for a while.😡
Business response:
Marisol, thank you for reviewing your stay. We hope you will accept our apologies for the noise disturbance you experienced and that we were not able to resolve it to your satisfaction. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to our area. Sincerely, Hotel Management
Repulsive smell of the rooms. There was a room with bio hazard tape right across from my room. I do not recommend staying here.
Business response:
Nicholas, thank you for taking the time to show us your concern. Your feedback and also your patience in this matter are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels. Sincerely, Hotel Management
Our flight arrived late. Took forever for luggage and rental car. Arrived at the hotel at 1:10 on Friday night. The clerk Jessy was rude and insulting. We pre paid for room but said we couldn’t check in for a half hour to hour because he was running his reports! I said I’ve prepaid for the room. His reply was “ nothing I can do you were late”. Flying from Florida to Seattle we were exhausted and then to be told that in a rude manner twice he said it! Hotels don’t run reports at 1 am on a weekend night 2-3 am. We were not goi... read more
Business response:
Barry, thank you for taking the time to share your feedback. Warm, thoughtful, and attentive service is a top priority; therefore, we would like to apologize for the behavior of one of our front desk associates. You have our assurance that this is not typical of our hotel as we strive to provide an exceptional experience to all of our guests. Please know that this will be addressed, and we are grateful for your feedback. We would love the opportunity to welcome you back and provide you with the perfect stay you deserve. Sinc... read more
Not there to be an "awesome trainer" The front of office person needs some training. Room was pre-paid. Front person would not review the receipt showing paid, told me to wait anywhere between 30 to 45 minutes, and had no idea what they were doing. Turns out, yes, indeed room paid for. Instead of apologizing says to me "awesome training" opportunity. Room floor was not clean. Used the towel from the bathroom to clean the floor myself, which turned black. Outside grounds are well kept.
Business response:
Christine, thank you for taking the time to review our hotel. We are sorry for the inconvenience you experienced during check-in and apologize for the unpleasant encounter you had with one of our associates. We will address this with the appropriate individuals and take the necessary actions to elevate our service levels. We will also share your comments with our housekeeping team regarding the cleanliness issues you experienced, and rest assured, we will take steps to ensure we are more diligent going forward. We hope to ha... read more
This property was horrible! I had to wait to check in nobody was at the desk. Then I went up to my room and there was a few men hanging out in the hallway watching me. Then once in my room above me sounded like 10 kids running and jumping off the bed. I didn’t want to complain seeing I have kids and know how they are. I waited for a couple hrs didn’t stop went in until about 1 then started again at 6am! I called down and did complain. They apologized. Then as I was checking out I went to the front desk to see about a refund ... read more
Business response:
Lori, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
All night they bothered us, so we didn't sleep.
Business response:
Moustafa, thank you for taking the time to show us your concern. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed to enhancing our services on all levels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Lynnwood
How is Extended Stay America - Seattle - Lynnwood rated?
Extended Stay America - Seattle - Lynnwood has a 3.5 star rating with 1,880 reviews.
When is Extended Stay America - Seattle - Lynnwood open?
Extended Stay America - Seattle - Lynnwood is open now. It will close tomorrow at 12:00 a.m.