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Extended Stay America - Seattle - Lynnwood
- Hotels
- Lynnwood, WA
About this business
Location details
3021 196th St. SW, Lynnwood, WA, 98036, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Lee, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
I am disabled senior citizen and I reserved an ADA room. Regardless of this fact, at check in the front desk clerk gave me a room on the second floor even though the hotels elevator was out of order so I had to carry my luggage up a flight of stairs. Also at check in the front desk clerk was very loud when repeating my personal information so much so that a customer waiting behind me commented to me about it. I was asked personal questions as to the reason for my stay and why I was in the area and about my place of employmen... read more
Business response:
Charles, thank you for taking the time to review our hotel. We were disheartened to read about the service problems you experienced when checking in and hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and the service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we are taking every possible measure to make sure this does not happen again. We hope you will consider a future stay so we ... read more
Not clean I usually stayed here a lot. Loved the convenience of shopping. However this last stay my room was not cleaned. Very dissatisfied and I probably will not stay there again for at least a year.
Business response:
Thank you for your feedback.We want to apologize for the cleanliness issues you encountered during your visit. As you have experienced in the past, from being our frequent guest, this type of stay is not typical of our hotel and the service we deliver. Your comments have been shared with our housekeeping, and we will make sure appropriate actions are taken. We do hope you will choose to stay with us again so we can show you the great stay you are familiar with and deserve. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
It was in a decent location, close to the freeway. The beds were hard, the pillows were flat and the bathroom was gross. The bathtub was covered in small black hairs and soap scum.
Business response:
Becky, thank you for being our guest. Although you liked our convenient location, we are sorry for the cleanliness issue you encountered in the bathroom. Your feedback has been discussed with our housekeeping team to be more diligent going forward. We also regret you found our bedding uncomfortable. We wish we had the opportunity to resolve this while you were. Please revisit us so we can make it up to you. Sincerely, Hotel Management
1 night stay If I could give this stay 1 star - I would. There are signs posted everywhere on the hotel entrance for guests to be wearing masks, but I guess the employees are exempt from the pandemic, AND the statewide requirement by gov. Inslee. When we checked in the employee came out not wearing a mask, and haphazardly put one on, halfway thru getting our details. No gloves while handling our credit cards or ID cards. I walked out to my car a couple times that evening - and every time I passed the desk the staff were not ... read more
Never again This was the worst hotel experience I've ever had. When I drove into the parking lot, there were about a dozen sketchy-looking people loitering out in the parking lot. A paper sign on the door stated that there were no more rooms, and when I went to the front desk to check in, I was greeted with an assumption that I didn't have a reservation. No one behind the desk wore a mask. If I hadn't pre-paid, I would have left. I felt really uncomfortable leaving my car in the parking lot, and walking to and from my car al... read more
Business response:
Thank you for taking the time to share your review regarding your stay. The security and safety of our guests are of utmost importance to us and be assured we have shared your comments with our management team to see we can make improvements. We certainly understand the frustrations and challenges that are coming along with recent events. We are doing everything we can to keep things as normal as possible; however, we are genuinely sorry for the inconveniences caused to you. We hope you will give us another opportunity to re... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
Asha, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Lynnwood
How is Extended Stay America - Seattle - Lynnwood rated?
Extended Stay America - Seattle - Lynnwood has a 3.5 star rating with 1,880 reviews.
When is Extended Stay America - Seattle - Lynnwood open?
Extended Stay America - Seattle - Lynnwood is open now. It will close tomorrow at 12:00 a.m.