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Extended Stay America - Seattle - Lynnwood
- Hotels
- Lynnwood, WA
About this business
Location details
3021 196th St. SW, Lynnwood, WA, 98036, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Ok when i went to check in the room they were overbooked that caused me to have to book me another room at laquinta. Then extended stay still charged me for the room even though they had no room for me to stay in. When I tried to get my money back they lied and said I was a no show so i couldnt get my money back. When i showed up there they my name wasnt even showing up in there computer why would i book another room if the first place had a room for me. Expedias customer rep wouldnt listen to me when i told them this and ex... read more
Business response:
Adam, thank you for sharing your concerns by leaving us your feedback. We are disappointed to read your comments and regret the inconvenience caused to you. Please be assured that we will be looking into this matter. Your patience is appreciated, and we hope to have an opportunity to make it up to you on your next visit to our area. Sincerely, Hotel Management
I don’t like that They over charge. I left early and they still charged me for the whole stay.
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry or not to your expectations. Please reach out to our front desk so that we can review the charges and assist you further. Thank you for being a guest, and we hope to make it up to you in the future. Sincerely, Hotel Management
Dirty rooms cigarette smell just plain dirty too much traffic going in and out from some of the rooms
Business response:
Thank you for taking time to review your recent visit to our hotel. We are truly sorry that your room was not in the spotless condition it should have been. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. We will discuss your comments with our team to ensure that it does not happen again. We hope you will consider giving us a second chance the next time you are in our area. Sincerely, Hotel Management
I switched a room in the morning, when I came back after the trip the staffs gave the room to another person even though my personal belongings was in the room.
Business response:
We cannot apologize enough for the poor service you received from one of our associates during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we do not repeat what you experienced. Thank you for your feedback. Sincerely, Hotel Management
The room wasn't thoroughly cleaned. Everything in the room is old and worn out. The front desk woman that was there in the evening is unprofessional and incompetent to say the least.
Business response:
Thank you for staying with us and for sharing your review. We apologize you encountered poor service from our front desk associate and regret the inconvenience it caused. We have reviewed your feedback with the appropriate individual, and steps are being taken to ensure such mistakes are not made going forward. We are also sorry for the cleanliness issues you experienced in your room and will share your concern with the housekeeping staff to ensure a better experience moving forward. Thank you again for your feedback, and we... read more
You will get charged on your credit card even if you choose not to stay there.
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The location of the property is great but the condition of hotel and the one staff member encountered was terrible. Was not able to stay at this hotel due to its condition.
Business response:
Cece, thank you for staying with us. We apologize that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. We are also sorry for the poor experience you had with one of our associates. It is never our intention to disappoint any guest, and we apologize for letting you down. We have shared your comments with them so that such instances are not repeated. On a positive note, we are happy you liked our great location. We are sorry for this unpl... read more
It was conveniently located in the middle of all venues I was attending but the cooking smells were out of control and when I spoke about it there was just a nod.
Business response:
Thank you for reviewing our hotel. We're glad to know our location close to various places worked well for your travel needs. However, we're sorry for the smell you experienced while you were here and that we were not able to resolve the problem to your satisfaction. You deserved a comfortable and stress-free visit, and we did not live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a much better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Lynnwood
How is Extended Stay America - Seattle - Lynnwood rated?
Extended Stay America - Seattle - Lynnwood has a 3.5 star rating with 1,880 reviews.
When is Extended Stay America - Seattle - Lynnwood open?
Extended Stay America - Seattle - Lynnwood is open now. It will close tomorrow at 12:00 a.m.