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Extended Stay America - Seattle - Mukilteo
- Hotels
- Mukilteo, WA
About this business
Location details
3917 Harbour Pointe Blvd. SW, Mukilteo, WA, 98275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Broken Elevators! The Elevator was broken the whole time I stayed that this hotel. Plus I was kicked out of my room early in the morning on the day of my check out cause they needed to do work on the elevator that was going to impact my room. I wasn't offered anything for this but the ability to pack up all my stuff and go to another room or check out early. I won't be staying here again!!
Business response:
Thank you for your recent review. While I am happy to hear that you enjoyed our location I am disappointed the rest of your stay was not up to your expectations. We are currently having our elevator upgraded and remodeled and it should only be down for just a few more days. I would like to speak to you further though about the incident of the staff asking you to leave your room before check out. I would greatly appreciate that. I hope you will give us another chance in the future to show you what a great hotel we can be.
Recommended by Expedia for the area we wanted Hotel old and not really clean. Pillows very thin and uncomfortable, furnishings, bedding and towels old and worn out. Breakfast was neither hot nor plentiful, only one kind of small muffins, no fruit or yogurt. Packaged porridge was the only hot food. Would not stay here again. Very over priced for what we got.
Business response:
Thank you for your review. While I am happy to hear you enjoyed our location, I am disappointed to hear that our rooms, pricing and grab-and-go breakfast were dissatisfying to you. We take comments like yours to be able to improve our guests experience. I hope that you will give us another chance in the near future to show the positive strides we have made.
Poor quality Poor quality hotel with very poor service. Abysmal breakfast and paper cups for coffee. Staff only available to check-in/out. Expensive for the lousy service and condition.
Business response:
Thank you for your recent review. I am concerned about the service issues from the front desk staff you mentioned. Our staff should be available throughout your stay to help you with your needs. I would like to apologize your needs were not met. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Bad check in experience - room appeared clean but discovered at bedtime that the bed was "used" if you know what I mean and I think you do. Smoking zone is a constant gauntlet at the front entrance. Property grounds unkept.
Business response:
Your review recently caught my attention. Please accept my apologies for the bad check in experience and the issues with smoking you encountered. This is unacceptable. There will be a meeting with our staff to make sure these issues are being addressed. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
For the price not worth it... Stay somewhere else...breakfast was a joke...beds uncomfortable...filet dirty...
Business response:
Thank you for your recent review. I am disappointed to hear you did not have a great stay with us. Your feedback is important to us so we can make positive changes in the future. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Worst hotel I've ever stayed in! I was shocked at just how bad this hotel was especially because of the high price. Motel six would have been a much better choice. There was no coffee pot in the room, no glasses, silverware or dishes of any kind even though there was a full kitchen. The bath had no plug in the tub and I asked for one twice and they never brought one. The sinks drain plug stuck down and wouldn't unplug. Bed was awful, room was depressing. Do not recommend at all!
Business response:
Thank you for your recent review. I am sorry to hear about your unpleasant experience. We do have dishes available for the rooms upon guest request, and I'm sorry to hear that wasn't communicated to you upon check in. I am also disappointed to hear that you requested a drain for the tub several times and did not receive one. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
I was extremely tired when I checked in. The front desk and check in experience was great. No issues there. I crashed immediately. Had I of look around, I would not have stayed. I had put some things in the refrigerator and did notice it was not very clean. The next morning when I noticed the shower and sink areas had not been cleaned at all. I went to use the microwave and it had crumbs in it. I stay in hotels 100+ nights a year for work so I have seen it all. This place would be great if not for the dirty room. Needless to... read more
This is a 2 star hotel at best. Will never stay here again.
Business response:
Your review for our hotel was recently brought to my attention. I'm disappointed to read you did not have a great experience at our hotel. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Bedbugs! We stayed in about 10 motels while driving up the Pacific coast from San Jose to Seattle. The amenities -- the breakfast, the hotel in general -- were terrible. And then my daughter woke up with bites! I pulled back the sheet and there were 2 dead bedbugs. (At least she learned, the hard way, that dear old Dad is not crazy for insisting that she check the beds for bugs before crawling under the covers.)
Frequently asked questions about Extended Stay America - Seattle - Mukilteo
How is Extended Stay America - Seattle - Mukilteo rated?
Extended Stay America - Seattle - Mukilteo has a 3.5 star rating with 2,064 reviews.
When is Extended Stay America - Seattle - Mukilteo open?
Extended Stay America - Seattle - Mukilteo is open now. It will close tomorrow at 12:00 a.m.