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Extended Stay America - Seattle - Mukilteo
- Hotels
- Mukilteo, WA
About this business
Location details
3917 Harbour Pointe Blvd. SW, Mukilteo, WA, 98275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the best choice I lifted the sheets and noticed that they were very wrinkled, I suspected that they were not changed, then finding hair on them I realized that I was right. I also found bloodstains on the bedcover and on the mattress, I could see them through the sheet. We were placed in a smoking room which smelled awful, but the hotel was busy and we got one of the last available rooms - if I had known that it was a smoking room, I would have looked somewhere else (I obtained the room on Expedia). The staff was very co... read more
Business response:
Thank you for your feedback. Although you liked some aspects of our hotel, we're sorry for the cleanliness issue you encountered in your room. I am very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, General Manager
Problem with reservation system The reservation was changed by us from 2nights to 1 night. Earlier in the day of check in the room wasn't quite ready so came back at midnight and there was no room available. Maid stayed overtime to clean a room. Harassed by a drunk in the lobby while waiting for room.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Two Thumbs Down Will not be back. Free "breakfast" is granola bars, coffee and oatmeal but the hot water was out for the oatmeal and both days coffee was out. Room wasn't fully cleaned before we checked in (still had items from previous guests). So many awful smells in elevator, hallways, lobby, etc. Very poor wifi. Plus the linens were super bad quality. Expected more for how much we paid as we travel very often and have realistic expectations. Absolutely do not recommend it, just a very unprofessional place.
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Check in time took too long. Problems with the reservation
Business response:
Thank you for being our guest and for sharing your thoughts about our hotel. Please accept our apologies for not meeting your expectations. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your marks. Sincerely, General Manager
Wont stay here again Room layout was good but thats about it. I stayed 2 different times in a week. The first stay i found an empty poweraid bottle under my bed i didnt drink but i decided to brush it off. The second time i checked in i found a hair left on the toilet seat. The garbage was spilling out of the garbage area into the hall and the floor smelt like dirty diapers. One of the staff was very rude to me and my kids for no reason. I called the company and manager failed to contact me about the issues. There are three ... read more
Business response:
Dinae, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations. We will step up our efforts to make sure we are more responsive going forward. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, General Manager
A Nightmare Experience 1. If you want dishes in your room, be prepared to hall them up to your room in a plastic bin. 2. WiFi did not work. When we phoned to desk at 11 p.m. we got an answering service. The desk person the next day told me that the night desk person is usually doing laundry and not at the desk. 3. I booked the room as a pet-free (due to allergies) room. There were none at this hotel. 4. Doors slamming all night 5. The finale was the elevator out of service in the morning and no one to help us haul our stuff ... read more
Business response:
Angelica, thank you for your candid comments. We are sorry you had a substandard experience. Our team strives to make sure each guest has a pleasant stay, so I apologize we did not deliver.We appreciate you for pointing this out, as it will help us improve. We hope you will consider this an isolated incident and come back for another stay. Sincerely, General Manager
This was the dirtiest room i have ever seen.. I had to sleep with my clothes on on top of the covers 1st night and had to find a different place to stay 2nd and 3rd night ! This was the a unacceptable place to stay , blood on the sheets , hair on the walls of the shower
We arrived late at night otherwise we would have changed hotels upon getting to our room. The check in was quick and easy with friendly service. We were told the elevator was broken and we were on the 3rd floor. There was no offer or compensation for the inconvenience. She did mention that it should be fixed by Tuesday, however we were only staying one night so that did not matter. We walked up the stairs to our non smoking room thru stairwells and hallways that reeked of cigarette smoke. We were placed right next to the sta... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. We were disappointed to hear your stay was not a positive one due to our elevator being temporarily out of service and the cleanliness issues you’ve described. To prevent this from happening again, our team is double checking all of our rooms to ensure every room is held to our cleanliness standard. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that despite the experience you... read more
Requested a Smoking Room and upon arrival elevator wasn't working. So settled for bottom floor because of all our luggage's. Enjoyed the convenience of Fresh coffee 24 hour's. But service was a bit terrible, they don't clean your room if you need towels you have to get them yourself. Also, availability of utensils and cooking ware but you have to go them yourself.
Frequently asked questions about Extended Stay America - Seattle - Mukilteo
How is Extended Stay America - Seattle - Mukilteo rated?
Extended Stay America - Seattle - Mukilteo has a 3.5 star rating with 2,064 reviews.
When is Extended Stay America - Seattle - Mukilteo open?
Extended Stay America - Seattle - Mukilteo is open now. It will close tomorrow at 12:00 a.m.