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Extended Stay America - Seattle - Mukilteo
- Hotels
- Mukilteo, WA
About this business
Location details
3917 Harbour Pointe Blvd. SW, Mukilteo, WA, 98275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was clean, but the room had a odd smell. At night the adjacent room had water constantly running all night, possibly maintenance room. Breakfast was terrible , they had coffee, muffin and a granola bar. Would not stay there again.
Business response:
Dionicio, please accept my apology for the inconvenience and less than favorable experience you had at our hotel. Your feedback is invaluable and highlights the areas that need attention. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. I will also make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We hope you will give us another chance to provide you with a much better visit. Sincerely, Gen... read more
No elevator service. No hair dryer in the room. Breakfast was only muffins and snack bars. No real milk or cream for coffee, only coffee mate.
Business response:
I apologize for the inconvenience caused to you. We are sorry your experience wasn’t what you were expecting regarding our amenities and the complimentary grab-and-go breakfast. We have hairdryers available at the front desk for our guests who need them. Your comments regarding breakfast are also shared with our brand leaders so that they can make the necessary changes going forward. We regret this experience of yours and hope you will give us a chance to provide a much more improved experience. Sincerely, General Manager
Dissatisfying experience Hotel was dirty from the lobby to the room. We were very disappointed by the ecoerience.
Business response:
Thank you for taking the time to review your stay with us. I am concerned about your experience and have immediately brought this to the attention of my housekeeping team for review and action. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, General Manager
I will not plan a return visit here When my fiancé and I arrived the elevator was broken with people trapped inside. When we entered our room it felt like a sauna, due to the fact that the air conditioner was broken.
Business response:
Devon, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies that the air conditioner in your guest room did not work properly, and we regret the inconvenience this caused you. I will personally follow up with the engineering team on your concern to ensure we are well poised to serve you better during your next stay. Hope you will come and see us again. Sincerely, General Manager
Very bad service When i arrived at hotel it was sold out even when i booked my room two weeks in advance, the guy at front desk told me he couldn´t do anything, i would expect the hotel to provide accomodation in a hotel nearby. I want my money back, hotels.com charged two nights to my credit card even when i wasn´t able to stay at hotel
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Business response:
We are very sorry your stay did not live up to your expectations. We never want any of our guests to leave unhappy. We apologize for not delivering the experience you expected and the inconvenience caused. We would like to regain your trust and hope to serve you again in the future. Sincerely, General Manager
Must Read. Do not stay here Do not stay here doors were broken and anyone could just walk in. A guy reported his Car was stolen from here the day I checked in. There was a tree set on fire right outside the door
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Poor service. Arrived for check in at 4PM to an empty counter with a signed that said that the staff person was helping a guest. Ten minutes later staff person arrived and informed me that there was a problem with the cleaning service and that I needed to wait at least 2 hours to get my room. She stated that she didn't have any "consolation prize" for us. She took my info and promised to call me when the room was ready. Two and half hrs later I called to check on the room and she said she might have a room for us then. Wors... read more
Business response:
Eliacin, We never like to read when our guests did not receive quality service or have a quality visit with us. We are sorry for the delay at check in, and for your disappointment with our complimentary grab and go breakfast offerings. Typically our guests stay more than 7 nights and have breakfast in their suites. We know how important it is to start your day with something nutritious so we provide breakfast bars, muffins, hot cereal, coffee and tea which our guests find to be a perfect solution and a value add. Now that yo... read more
Business response:
Gilda, please accept our sincere apology for the problems you encountered. Our goal is to provide a comfortable and stress-free stay, and we are sorry we fell short of this. We hope you will return to experience our hotel as you should have on this visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Seattle - Mukilteo
How is Extended Stay America - Seattle - Mukilteo rated?
Extended Stay America - Seattle - Mukilteo has a 3.5 star rating with 2,104 reviews.
When is Extended Stay America - Seattle - Mukilteo open?
Extended Stay America - Seattle - Mukilteo is open now. It will close tomorrow at 12:00 a.m.