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Extended Stay America - Seattle - Mukilteo
- Hotels
- Mukilteo, WA
About this business
Location details
3917 Harbour Pointe Blvd. SW, Mukilteo, WA, 98275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tweeker capital of Mukilteo Didn’t stay. Found another hotel. Drug infested homeless dump! Didn’t feel safe parking company trucks in parking lot area.
Business response:
Sheryl, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The hotel smelled of excrement and Marijuana. Our room was not available because the police had arrested the prior occupants for destroying the room. Drugs were laying on the ground in bagies after the fire department and police emptied the hotel for an alarm at midnight. Occupants with pit bulls got in dogfights with each other amongst waiting guests in the dark. Other guests placed paper bags in the burned out rear door mechanism to allow others to come and go without going past the front desk. The rooms were disgusting, t... read more
Business response:
Gregory, thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur Sincerely, Hotel Management
The room was not ready upon checking in, so we ask to come back after an hour. An hour and a half later, we were given a room but also was not ready and cleaned. Finally a room was assigned to us but with the fridge not working. My husband is diabetic and really needs his insulin refrigerated. We notified front desk and nothing was done to fix it. Needless to say, we were very frustrated about our stay.
Business response:
Thank you for being our guest. We are sorry for the delay in getting your accommodations ready for your arrival. We also apologize for the issues with the suites we offered to you. We will share your comments with our housekeeping and maintenance teams for their review and action. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management\
My husband and I had a disappointing experience here. We were instantly put off by encountering numerous smokers by the entrance who were not smoking far enough away from the building. The room was ok, a little outdated and could use a refresh. We immediately noticed that the cleanliness of the room was not up to our expectations - we found several small hairs in the sink, on the bathroom counter, and in the shower, and there was no hand soap provided for the sink. There was a wadded up paper ball shoved in the peephole in t... read more
Business response:
Thank you for your detailed feedback. Firstly, we are sorry for the unpleasant experience you had upon arrival. We will utilize your comments to enforce our no-smoking policy more effectively. We also apologize for the cleanliness issues in your suite that disappointed you. We will address this matter with the head of our housekeeping associates to ensure we take corrective measures. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. We hope you will give us a ... read more
Stayed for one night. The hotel smells like smoke and marijuana. The room we stayed in has stained carpet and sticky kitchen floors. The beds are not comfortable. It was also very loud all night. People coming in and out all hours of the night and people outside our room and window talking very loud. Would not recommend staying here.
Business response:
Thank you for sharing your concerns through your feedback. We sincerely apologize for the smokey experience and the cleanliness issue in your suite. We will discuss your comments with the appropriate individuals to take corrective actions to enhance our guest experience. We also regret the inconvenience caused due to the disturbance. We wish we had an opportunity to address this and make your experience a relaxing one. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sinc... read more
THERE WAS NO STAFF AT ALL ON DUTY!!!! No clerks no manger nothing! Fortunately a housekeeper who was doing laundry behind the front desk checked us in. In the room there wasn’t a coffee maker and when we went to call the desk to see if we could get on THE ROOM PHONE WAS DISCONNECTED! There wasn’t even coffee available in the lobby in the morning. We couldn’t comprehend how an entire hotel could properly function without a manager on site for 24 hours. What if something happened?? We didn’t expect the works from an Extended S... read more
Business response:
Thank you for staying with us and for your review. We apologize for the concerns you experienced with our service. Your total satisfaction is our top priority, and we regret the inconvenience this caused. We appreciate your patience and hope you will stay with us again for a more gratifying experience. Sincerely, Hotel Management
Bottom line was this room smelled like smoke, the bathroom stunk of smoke you opened a cabinet in the kitchen and it stunk like smoke. I reserved a queen size bed which was actually a full, smallest queen size bed I’ve ever stayed in, I live in the area and only stayed there because of the heat situation with the weather, I feel sorry for people that are visiting from out of town that come to my beautiful city of Mukilteo and stay in here. Best part about the whole stay was the young lady at the front counter
Business response:
We appreciate the valuable feedback about your stay. We are sorry for the inconvenience you had due to the smokey experience. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We also regret your disappointment with the overall size of your bed. We appreciate you bringing this to our attention so we can address it right away. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Mukilteo
How is Extended Stay America - Seattle - Mukilteo rated?
Extended Stay America - Seattle - Mukilteo has a 3.5 star rating with 2,085 reviews.
When is Extended Stay America - Seattle - Mukilteo open?
Extended Stay America - Seattle - Mukilteo is open now. It will close tomorrow at 12:00 a.m.