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Extended Stay America - Seattle - Mukilteo
- Hotels
- Mukilteo, WA
About this business
Location details
3917 Harbour Pointe Blvd. SW, Mukilteo, WA, 98275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
room was disappointing, just barely cleaned, breakfast was very minimal
Business response:
Dave, thank you for sharing your feedback. Please accept our sincere apologies for the maintenance issue you encountered with the key card. These concerns have been discussed with our team for quick action so that no future guest experiences the same. We regret the inconvenience it caused you. We appreciate your patience and hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Positive: checking in early. Negative: entire room and bathroom smelled pretty bad.
Business response:
Juan, thank you for sharing your concerns. We work hard to provide a clean and comfortable environment; therefore, we regret the specific issues you outlined compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you for caring about improving our guest experience, and we hope to have a chance to better your next stay. Sincerely, Hotel Management
The first thing you noticed when entering the room was the smell. Not in a good way. It was like the previous person in the room cooked a lot of fish. It was almost to the point of gagging while just trying to breathe, the bathtub/shower took all day to drain, by the time you were done with your shower. You were past your ankles in standing water in the bottom of the tub. The microwave was broken and wouldn’t spin, didn’t heat anything up correctly. Second day I had to get 4 new keys for my room because they decided to not w... read more
Business response:
Marcus, thank you for your honest evaluation. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Worst customer service experience ever. They did not allow me to stay and they tried to double charge me.
Business response:
Pablo, thank you for your candid review. We apologize for the predicament with your reservation and realize you must be frustrated. Reservations made through a third-party booking site must be canceled by them. We recommend that you contact them directly for assistance. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
The kitchenette had no cooking and eating utensils, unlike every other hotel kitchenette in North America. The bathtub had not been cleaned/sanitized, which is unbelievable during the pandemic. The manager had a large aggressive dog that barked and growled, and jumped up with its front paws onto the front counter, lunging at me when I checked in. Unbelievable! To top off such a negative experience at the Mukilteo Extended Stay, I was prematurely awakened in the morning by what sounded like a gasoline-engine leaf blower outsi... read more
Business response:
John, thank you for staying with us. We are disappointed that you had some issues with your room and also apologize for the noise disturbances you experienced. This concern should not have gone unaddressed, and we are sorry for how much it affected your stay. We are grateful for your feedback and your patience. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Sincerely, Hotel Management
Hallway smelly and not vacuumed
Business response:
Nicoline, thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Mukilteo
How is Extended Stay America - Seattle - Mukilteo rated?
Extended Stay America - Seattle - Mukilteo has a 3.5 star rating with 2,085 reviews.
When is Extended Stay America - Seattle - Mukilteo open?
Extended Stay America - Seattle - Mukilteo is open now. It will close tomorrow at 12:00 a.m.