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Extended Stay America - Seattle - Tukwila
- Hotels
- Tukwila, WA
About this business
Location details
15451 53rd Ave. S., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awful experience The kitchenette had no cookware, dishes, or utensils. There were gnats flying around the room. Towels in bathroom looked clean, as did the old refrigerator. The check in attendant was rude, although the morning clerk was pleasant.The shower water pressure was low and took a long time to warm up.
Business response:
Thank you for being our guest. We are sorry you did not experience some of our staff members at their best. We have followed up with our team to make sure we do not disappoint you in the future. Please know, kitchenware is available at the front desk upon request. Also, we regret the issues you encountered with the water pressure. Your feedback will be shared with the concerned team so that steps can be taken to improve our future guest experience. We value your feedback and hope to welcome you back whenever your travels bri... read more
I didn't feel completely safe here and was very disappointed that there was no hairdryer or coffee maker in the room.
Business response:
Julie, thank you for your candid evaluation. We regret not meeting your expectations and are disappointed to learn that our dishware policy was not communicated to you during the check-in process. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly goi... read more
Do not stay here!!! This place is disgusting and misleading. I reserved a queen bed and it was a full size. This place is dirty and has delinquents hanging around, smoking, day and night.
Business response:
Angela, thank you for your review. We are sorry for not meeting all of your expectations and apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Did not have my reservation, and hotel was booked. Front desk staff was extremely rude and did not even try to help, just dismissed me and told me to try and find another hotel.
Business response:
It was disheartening to read about your concerns. We are sorry for the predicament with your reservation at check-in. We also apologize as we were unable to accommodate you and for the behavior of our front office team. We will utilize your feedback to enhance our service level. We hope your future travels will provide us an opportunity to host you. Sincerely, Hotel Management
Just say no! Gross! I booked a non smoking room & my room smelled like smoke! It made all my clothes smell & stunk my car up. I had to stop and throw all my things in that room in a plastic bag. That’s not even the worst, when I arrived some junkie was in a car in the parking lot nodding off. Pee & a bra in the hall near the broken elevator. The upstairs room was loud and partying. Ugh, never again. Tried to open window but no screen. The girl at the front desk was nice tho. Also in a seedy little culdesac. Go stay in the on... read more
Business response:
Nina, thank you for sharing your concerns through your feedback. We sincerely apologize for the smokey experience in your suite and the cleanliness issue near the elevator. We will discuss these comments with our leadership team and associates in an effort to improve our guest experience. We are also sorry for the disturbance that impacted your stay. Counting on your kind generosity to accept our apologies, we hope you will allow us to serve you again. Sincerely, Hotel Management
Very over priced and very expensive for pets compared to other hotels in comparison. Poor value
Business response:
Jeffery, thank you for taking the time to post a review of your time with us. We were disappointed to read our pet-friendly accommodations did not provide the value for which you were hoping. We review our pricing regularly to make sure that we are priced competitively. Thank you again for your feedback. We appreciate your business, and we hope to see you also the next time you visit the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Tukwila
How is Extended Stay America - Seattle - Tukwila rated?
Extended Stay America - Seattle - Tukwila has a 3.2 star rating with 2,035 reviews.
When is Extended Stay America - Seattle - Tukwila open?
Extended Stay America - Seattle - Tukwila is open now. It will close tomorrow at 12:00 a.m.