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Extended Stay America - Seattle - Tukwila
- Hotels
- Tukwila, WA
About this business
Location details
15451 53rd Ave. S., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NO MORNING SLEEP I stayed here to get some rest away from my kids for one night and was woke up at 8am by the front office staff asking was I staying another night, mind you check out time isn't till 11am and I only payed for one night. Went back to sleep and here comes the maid knocking at 9am. AGAIN CHECK OUT TIME ISN'T 11AM! DONT STAY HERE IF YOU ARE TRYING TO GET REST CAUSE ITS NOT GOING TO HAPPEN!!!!!
Business response:
Robin, thank you for posting a review of your stay. We apologize for the concerns you outlined during your stay. We will share your comments with our team and take steps to ensure we are more consistent in our service delivery. We hope you will give us another chance to provide you with the hospitality for which we are known on your next visit through this area. Sincerely, Hotel Management
Not a very good customer service from the manager in the front desk not ladies and gentlemen whoever you are fix yourself
Business response:
Thank you for your recent visit and for sharing your comments about our hotel. Please accept our apology for the unsatisfactory service you received from our associates and regret the inconvenience caused. Our goal is to provide the best customer service possible, and we regret we fell short of this during your visit. We want to get it right every time, so we will share your feedback with the appropriate individuals so we can better serve our guests. Counting on your kind generosity to accept our apology, we hope you and you... read more
Front desk was very nice and helpful so that wasn’t an issue. The issue was the property and the guests. The property was very disappointing because it seemed very dirty and old. Nothing seemed clean or fresh at all except the towels. We are usually bath people but did not trust the cleanliness of the tub to sit in it due to a gummy residue on the bottom of it. Gross! The guests seemed to be the shadiest people I’ve seen in a loooong time. They were standing around smoking by the front lobby entrance as well as pretty much w... read more
Business response:
Thank you for being our guest. We are sorry for the inconvenience you had due to the other guests on the property and that our front desk associates were not attentive to your needs. Your feedback has been discussed with our team to make sure we are consistent with our service delivery. We also regret the cleanliness issues you had in your room. We have also alerted our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will consider giving us another chance to provide you with the hospita... read more
so many bedbugs in my room I checked in and after 3 hours I check out
Business response:
Dear Guest, though we are confident this was an isolated incident, we take comments like yours seriously. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. It was our pleasure accommodating you, and we hope to have the opportunity to resolve your concern to your satisfaction. Sincerely, Hotel Management
Business response:
I'm sorry you didn't enjoy your experience with us. Please know we will share your feedback with the staff.
Business response:
I'm sorry you didn't enjoy your experience with us. Please know we will share your feedback with the staff.
No breakfast when I asked the said there was not enough for everyone there was a gap under the bottom of the door u could feel the wind coming through check out time was at <11 y not noon when I asked for a later check out charged me 11 dollars wow not cool
Business response:
We apologize for the unpleasant experience in your room. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Moreover, we want to extend our apologies for disappointing you at our breakfast area. We value your feedback and will use it to enhance our guests’ experience. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
We did not get the room we booked. They gave us a room with two twin beds instead of one with a Queen bed.
Business response:
We are sorry there was a problem with your reservation and that the room you requested was unavailable. We know no amount of apologies will make up for the inconvenience, but we truly are sorry. Thank you for your feedback, as it is greatly appreciated. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Tukwila
How is Extended Stay America - Seattle - Tukwila rated?
Extended Stay America - Seattle - Tukwila has a 3.2 star rating with 2,035 reviews.
When is Extended Stay America - Seattle - Tukwila open?
Extended Stay America - Seattle - Tukwila is open now. It will close tomorrow at 12:00 a.m.