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Extended Stay America - Seattle - Tukwila
- Hotels
- Tukwila, WA
About this business
Location details
15451 53rd Ave. S., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
VERY WORN OUT AND DIRTY ROOMS. LOTS OF LOUD SHOUTING OUTSIDE
Business response:
We want to thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that we are sorry. We also regret noise issue you experienced at your property. We can absolutely do better and we hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
Even the non smoking room it’s smell like smoke. It’s just don’t look clean.
Business response:
Misty, thanks for taking the time to review our hotel. We apologize that your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We appreciate your feedback and hope to host you again in the future. Sincerely, Hotel Management
Didn’t like the location and other guests were questionable
Business response:
Tracy, thank you for being our guest. We are sorry our location was not that appealing to you and regret if you had any inconvenience due to other the guests on property. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
To many women of the night....done with coming back to this place
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Never again at this hotel Horrible, dark area. Non smoking room smelled like smoke. I stayed one night and checked out the following morning and went to a different hotel.
Business response:
Charles, thank you for your review. We apologize for the difficulties and the smoke odor you encountered while you were here. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Please come back to visit soon, and we promise a much more pleasant all around stay with the smiles you deserve. Sincerely, Hotel Management
Rude lady at front desk - no rooms available so why did I have a reservation number
Twin beds requested, gave us a queen room with one bed. Staff was rude upon arrival, no early check in. Breakfast was minimal. Noise at all hours of the night. Didn't feel safe or security
Business response:
Thank you for being our guest. We apologize for the inconvenience you had due to the reservation issues you had and the poor service you received from our associates. Though we are confident this was an isolated incident, we're reviewing this with our staff to make sure such scenarios are prevented from happening again. Also, know our front desk is available to resolve issues, so we're sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another room. We hope y... read more
at check in they acted like the "picked " our room for us, and couldn't recommend a restaurant but 4 hours later they called to ask if we had their carpet shampooer in our room. there were crumbs in the cupboards, there was brown stains on the bedspread , and the mattress protector was scratchy and something I was allergic to and my legs were on fire all night. And the floor was sticky, and there was no TV channel guide
Business response:
Thank you for your review. We apologize for the service issues you encountered while you were here. We have shared your concerns with our staff to remind them our main goal is to provide outstanding customer care to our guests. We're also sorry for the cleanliness issues you encountered in your room and the trouble you had to face due to it. Please be assured that we have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't... read more
Frequently asked questions about Extended Stay America - Seattle - Tukwila
How is Extended Stay America - Seattle - Tukwila rated?
Extended Stay America - Seattle - Tukwila has a 3.2 star rating with 2,035 reviews.
When is Extended Stay America - Seattle - Tukwila open?
Extended Stay America - Seattle - Tukwila is open now. It will close tomorrow at 12:00 a.m.