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Extended Stay America - Seattle - Tukwila
- Hotels
- Tukwila, WA
About this business
Location details
15451 53rd Ave. S., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sandwiched between I-5 and I-405, there is no escaping road noise. The rooms include a kitchenette and full size refrigerator. However, there is not one fork, spoon, plate, cup or any other kind of utensil. I finally found a single disposable cup hidden behind the box of tissue that contained exactly one sheet. There was no coffee maker and no hair dryer. The bed was uncomfortable. There were no extra sheets or pillows. Patch repairs made to the sheetrock were amateur or sloppy at best. The only thing I cannot complain about... read more
Business response:
John, we offer our apologies for the difficulties you encountered here and for not explaining our hotel policies to you on arrival. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Your feedback is discussed with appropriate individuals as it will help us improve our facilities going ahead. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
The check in lady was not friendly. We walked in and she didn't stand up, did say hi, no smile at all.
Business response:
Thank you for being our guest. We are disappointed to read your review and offer our sincere apologies for the poor service you received from our associates while you were here. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel management
The worst night ever! I booked the room online and when I showed up, the hotel told there was no room. You stole my money!
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. If you are still in doubt regarding your charges, please contact our General Manager to further discuss this matter Thank you again for being our guest, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Our "non-smoking" room smelled like cigarettes, the room was in poor shape overall, the ceilings throughout the property (including the main office) we're collapsing. I have stayed at several extended stays and this was the worst by far. After we shared that our room was smoky the staff put us in a worse room and did not compensate us for the difference. Save your money. There are plenty of $150 price range hotels in the area that are far cleaner.
Business response:
Ryan, thank you for evaluating your stay. We are sorry that your non-smoking room had a smoke odor and regret the inconvenience it caused. Your feedback has been shared with the housekeeping team to make this room receives a deep cleaning to remove the smell. Also, your concerns have been discussed with the maintenance team. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
SMOKY ROOM! Could not sleep, contacted Expedia two times, no response until after we had checked out. Breakfast is a self-service coffee and an a muffin from the lobby.
Business response:
Kevin, thank you for being our guest. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean & comfortable environment and we are sorry that the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope to welcome you back in the future. Sincerely, Hotel Management
Charged 35.00 extra to check in early. They made us wait another hour. Turns out the maid was in the office the while time.
Business response:
Tim, thank you for being our guest. We are happy you enjoyed your stay overall, although we apologize for the issues you experienced during check-in. Your comments have been shared with the front-desk team to ensure a better experience going forward. We hope you will stay with us again soon. Sincerely, Hotel Management
Business response:
Chris, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
bugs in the rooms and people hanging out front at 2am when I was getting back from work. .dirty place all in all
Business response:
Thank you for taking the time to review your stay. We apologize for the cleanliness issues you encountered in your room. We have discussed your feedback with our housekeeping team, and we’re also working with them so such issues are prevented from happening in future. We have also asked our pest control provider to service our hotel immediately. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Tukwila
How is Extended Stay America - Seattle - Tukwila rated?
Extended Stay America - Seattle - Tukwila has a 3.2 star rating with 2,035 reviews.
When is Extended Stay America - Seattle - Tukwila open?
Extended Stay America - Seattle - Tukwila is open now. It will close tomorrow at 12:00 a.m.