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Extended Stay America - Secaucus - Meadowlands
- Hotels
- Secaucus, NJ
About this business
Location details
1 Meadowlands Pkwy., Secaucus, NJ, 07094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No hot water run down. Stay somewhere else. Please. We checked in and halls smelled like weed. Luckily our room didn’t. Lots of maintenance needs, chipping all over bathtub, not cleaned well, NO HOT WATER. This seems to be a consistent issue on reviews and it’s legit. We turned in early, around 9pm for an early morning. At 9:40pm someone is knocking on our door. And not just once and walked away, but kept knocking and wouldn’t leave. We answer and they ask if the hot water is working. We were sleeping and had no idea. Super ... read more
Business response:
Dear Nicholas, Thank you for sharing your feedback. We are truly sorry for the challenges you experienced during your stay, including the lack of hot water, cleanliness concerns, and disturbances. We understand how frustrating this must have been, and we sincerely apologize for falling short of expectations. Please know we’re actively addressing these issues to improve our guest experience and to ensure better processes are in place. We hope you will consider giving us another chance in the future to provide the comfortable ... read more
Our floor was filthy with stains. There was a a smell the old condition of the hotel otherwise the staff was amazing
Business response:
Dear LaNita,Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues and the condition of the floor, as this is not the standard we strive to uphold. We are glad to hear that our staff provided excellent service, and we genuinely appreciate your kind words about them. Please be assured that we are addressing the concerns you raised and will work to improve the overall condition of our property. We hope you’ll consider giving us another opportunity to provide you with a better experience in the f... read more
Find another one This hotel would not provide a cot. We were told that we did not stay long enough for the room to be cleaned up and to have fresh towels daily. In order to receive new towels I had to take the dirty ones to the desk, I explained that I have a disability that makes walking a challenge, they did not provide assistance. There appeared to be boogers? on the wall near the bed. There was mold in the sink and shower. There was food on the microwave and in the freezer. The hot plate was dirty as well. The toilet got... read more
Business response:
Dear Pops, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Totally abandoned
Business response:
Dear Jose, Thank you for sharing your feedback. We sincerely apologize for the experience you had during your stay. It’s disappointing to hear that our services did not meet your expectations. We strive to maintain a welcoming and well-maintained environment for all our guests, and we will address your concerns with the appropriate team. Your comments are invaluable in helping us improve, and we hope you will consider giving us another chance to provide a better experience in the future.Sincerely,Hotel Management
Room wasn’t clean - everything looked old
Business response:
Dear Thomas,Thank you for sharing your feedback following your recent stay at our hotel. We apologize for the disappointment you encountered with our housekeeping service. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address these concerns appropriately and sincerely regret any inconvenience you experienced. We hope you will revisit, as we would be pleased to demonstrate our commitment to providing an enjoyable and hassle-free stay. Thank you again for your feedback.Sincerely,... read more
Staff was very unwelcoming! Check in is only allowed until 12am. Our flight was delayed and was told our reservation will be canceled if we can’t make it by 12. Toilet did not flush properly.
Business response:
Dear Maridalia, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. We understand how frustrating it can be when travel plans are disrupted, and we regret the inconvenience caused by our check-in policy. Additionally, we apologize for the toilet issue, and we will address it promptly. Your experience is important to us, and we will use your comments to improve our service. We hope to provide a better experience on your next visit.Sincerely,Hotel Management
The building literally had a fire, and the alarm was so loud that my ears still hurt the next day and they had everybody standing outside in the New cold So I just left early and slept in the car
Business response:
Dear Vision, Thank you for sharing your experience. We sincerely apologize for the inconvenience and discomfort you experienced during your stay. Safety is our top priority, and we understand how distressing a fire alarm situation can be, especially in cold weather. We sincerely regret the impact this had on your visit. Your feedback is important, and we will review our procedures to ensure we handle such situations with greater care in the future. We hope you will give us another opportunity to provide a more pleasant and c... read more
Frequently asked questions about Extended Stay America - Secaucus - Meadowlands
How is Extended Stay America - Secaucus - Meadowlands rated?
Extended Stay America - Secaucus - Meadowlands has a 3.6 star rating with 3,106 reviews.
When is Extended Stay America - Secaucus - Meadowlands open?
Extended Stay America - Secaucus - Meadowlands is open now. It will close tomorrow at 12:00 a.m.