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Extended Stay America - Secaucus - Meadowlands
- Hotels
- Secaucus, NJ
About this business
Location details
1 Meadowlands Pkwy., Secaucus, NJ, 07094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Is this a put on? They only had one fork and one spoon for two adults to use with their dinner. They wouldn't have more silverware until the next day. This was only around 7 PM! They could have run out to Walmart and picked up more... the AC only ran when set on 60 degrees and then only ran for a few minutes every fifteen to twenty minutes. Had to keep the noisy fan going all night or sweat.. fire alarm went off at 2 am for 45 minutes. Uncomfortable bed and the refrigerator sounded like someone knocking at the door all night... read more
Business response:
Thank you for your feedback. We are truly sorry the condition of your room was not up to par and we did not meet your expectations. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Our team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and I assure you we will. We hope you will consider giving our hotel another chance so we can leave... read more
Business response:
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Bed bugs/smell There was a smell in the room and hallway. Also I had next bed bug bites when I woke up next day morning.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Hotel close to MetLife Stadium and Sports Complex We booked a room to stay for one night for a concert we were attending at the stadium. The hotel is pretty close but if I was alone I would feel uncomfortable here. The cleanliness was questionable. We found hair in our pillowcase. The bed had no bedskirt thus you just had a thin flimsy sheet over the mattress. This is an old hotel in need of renovation. Towels were stained and raggedy. The toilet paper was wet. Makes you wonder who clean the rooms. The night clerk tried to b... read more
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Convenient place I book for one night , extended it for 2 days l . Received 5 phone calls because my stuff still at the room . The person in the morning took the wrong room number went I was charge Assistance manager spoke to me very rude , no consumer services then the manager took over the phone call letting me why I left my stuff at the room . It was a horrible experience. They need training extended training how to treat people . I am very disappointed how I was treated at this place . I normally stay at a hotel were I c... read more
Business response:
Thank you for your feedback. We are extremely concerned to read your comments and apologize that our associate was rude to you. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. This is not acceptable, and we will redouble our efforts to ensure this does not happen again. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
Staff was sleeping on the job Could not check into hotel because staff was not present , called the phone number endless of times and no answer over and over , lasted about 1 hour in the lobby and no one came to help me check in
Business response:
Jose, please accept our apologies for the service issue you experienced at our front desk. We have service training in place for our associates, so we're sorry this was not handled correctly. We are taking measures to ensure the complete satisfaction of our valued guests going forward. We hope you will give us another chance to demonstrate the better service that should have been provided to you on this visit. Sincerely, General Manager
The place is not very nice, not worth it to save any money. Id spend the extra money to stay in a better hotel. The people there were nice but the area is loud and the hotel was very loud too, it was hard to sleep.
Business response:
Russell, we apologize for the disturbances from other guests during the night. I am so sorry you did not sleep well in our hotel and that if you notified us, we failed to resolve the problem while you are here. We appreciate your feedback which will help us improve our future guest experiences and hope you will give us another chance to impress you better. Sincerely, General Manager
I was not pleases with this extended stay .Ive stayed at alot of the extended stay and me and my family was very happy with the rooms the kitchen and the pots and pans was in the kitchen and it also had a nice continental breakfast which i didnt see and i asked about the continental and was told they only give coffee.The extended stay in philadelphia ,delaware,and down south will get my business .i will never return to this one sorry it wasnt clean didnt have pots and pans and there was someone clothes left behind the tv on ... read more
Frequently asked questions about Extended Stay America - Secaucus - Meadowlands
How is Extended Stay America - Secaucus - Meadowlands rated?
Extended Stay America - Secaucus - Meadowlands has a 3.6 star rating with 3,106 reviews.
When is Extended Stay America - Secaucus - Meadowlands open?
Extended Stay America - Secaucus - Meadowlands is open now. It will close tomorrow at 12:00 a.m.