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Extended Stay America - Secaucus - Meadowlands
- Hotels
- Secaucus, NJ
About this business
Location details
1 Meadowlands Pkwy., Secaucus, NJ, 07094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Please dont book this hotel It is the worst place i stayed ever. Dont recommend to anyone.
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
my experience was not so great me and my husband came there and to relax and get away from noise ..but i guess that wasnt the case ...the fire alarms were goin off for a hour..we really could not relax at all ...and then good thing it was a false alarm because the fire dept did not show up very early ..that is not good ..all the hotel is great but this visit was not a relaxing one
Business response:
Please accept our most sincere apologies for the inconvenience of the fire alarm during the night. The security of our guests is our top priority, so evacuation is required and critical to ensure our guests are safe. We hope you will stay with us again soon. Sincerely, Hotel Management
Could use a good cleaning or updating. Area is not tourist friendly. Restaurants are scarce nearby.
Business response:
We apologize that the cleanliness of our property was not up to par and regret the inconvenience it caused. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. Everything we do is aimed at providing you with an excellent hotel experience. On a positive note, we are happy you liked some aspects of our hotel. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Very unsatisfied I was only there for what night. The bath room was not working the day i was checking out and instead of having someone to come look at it mind you i was naked and did not want any one up there at the time. I was not able to get a refund nor a free room for my next visit cause according to the manager i refused their help. Her excuse was theres a trick to turning the shower knob on. What kind of ghetto answer is that. This has to be the worst customer experience ever and i will let every one know.
Business response:
Thank you for taking the time to evaluate your stay. Please accept our sincere apologies for the maintenance issue in your room and for the unsatisfactory response from our staff. We have shared your concerns with the appropriate departments and ensure a revisit of our training procedures. We hope you will consider giving us a second chance so that we can make it up to you. Sincerely, Hotel Management
Dirty room , rude staff Troop was dirty, staff were very rude , was given the wrong room and I was unable to switch. Never coming back
Business response:
Thank you for your candid feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Nice but some dirty areas. Few dirty areas like microwave, under tables. They need to vaccum a little better. Kitchen looks amazing until I opened the Microwave.
Business response:
Thank you for taking the time to review your stay. We make every effort to provide clean accommodations, but we clearly fell short. We hope you will accept our apologies for not living up to your expectations and consider giving us another chance to prove ourselves on a future visit. Sincerely, Hotel Management
Business response:
Stanford, thank you for choosing our hotel. We are disappointed to know that we did not live up to your expectations, and we truly hope you will consider being our guest when you return to the area. Sincerely, Hotel Management
Don't, dont Carpet was dirty, bed dress had spot. Over priced for the service. Charged extra for early check in.
Business response:
We are sorry you were not happy with the value we offer and that you experienced cleanliness issue with your room. We have shared your concerns regarding cleanliness with our housekeeping team to prevent such instances moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Not worth $137 Holes in the bathroom ceilings! Dirty bathroom floor! Poor designed handicap bathroom floor! Water spills all over bathroom floor, creating a very dangerous situation! Dirty window screens were left in the room behind the TV console furniture! Room smelled! You should be ashamed and return my money! This room was not worth $137 dollars! I was ripped off by Exteded Stay and Orbitz!
Business response:
Kendra, please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We want every guest who stays with us to have a comfortable experience, so we are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Secaucus - Meadowlands
How is Extended Stay America - Secaucus - Meadowlands rated?
Extended Stay America - Secaucus - Meadowlands has a 3.6 star rating with 3,106 reviews.
When is Extended Stay America - Secaucus - Meadowlands open?
Extended Stay America - Secaucus - Meadowlands is open now. It will close tomorrow at 12:00 a.m.