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Extended Stay America - Secaucus - Meadowlands
- Hotels
- Secaucus, NJ
About this business
Location details
1 Meadowlands Pkwy., Secaucus, NJ, 07094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Find another hotel Uncomfortable bed, flat pillows, thin blanket. Room was sprayed with some kind of deodorant that was overpowering and smelled like bad men's cologne. No maid service unless you upgrade for $10. additional each day. Outdated decor. Dirty front desk with granola bars and coffee for breakfast.
Business response:
Lona, I am very sorry we failed to deliver the exceptional stay you deserved. We are extremely sorry to know you were not pleased with the service and facilities we offer and the inconvenience it caused. Your feedback is important to us as it will help us to improve our facilities and amenities going forward. We will also make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. I encourage you to try us again in the near future. I am confident you will enjoy a better stay. Sincerely, H... read more
Dated and not clean Bathroom had hair in the sink and the tub in the blow dryer.The sheets were dirty as well. My sister room had left over panties on the counter. We had no towels and had to come down and get toilet paper and we had been driving hours to get there for Veterans Day parade. Hotel needs a good cleaning just very dated.
Business response:
We truly care about ensuring the comfort of all our guests, so we apologize that we fell short and for the inconvenience you encountered while here. Your concerns have been shared with our housekeeping team so that they can be more diligent about their work. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
NEVER AGAIN Roach and blood found in bathrroom. no room service and tub dirty
Business response:
Thank you for sharing a feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay and regret this was not your experience. We are concerned about this and have immediately brought this to the attention of our housekeeping team for review and action. Please note our housekeeping service is designed for long-term guests, and we are happy to offer this service to you at a minimal fee. Please give us another chance to provide you with a much better visit on a future date. Sincerely, Hotel Ma... read more
can't sleep in this hotel fire alarm went off for 2 days straight. no sleep
Business response:
Felix, we appreciate you staying with us and sharing your review. Please accept our most sincere apologies for the inconvenience of the fire alarm during the night, and we sincerely regret the inconvenience this caused. We hope to have the opportunity to offer you a more restful night's sleep on your next visit. Sincerely, Hotel Management
Don't go. Worst hotel stay in two (2) years (out of about 20-30). Stained sheets, no soap, no shampoo, dirty room, loud, broken refrigerator making sounds all night, broken heater making sounds all night.
Business response:
Nadim, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
So-So Clean hotel in a good location. Staff was very friendly and helpful. NO ICE MACHINE, NO CUPS IN ROOM, NO VENDING MACHINES. Not even a coffee make in room. 1 of 2 mattresses was worn out. Fortunately, we only needed to stay 1 night.
Business response:
Randy, thank you for sharing your candid evaluation. Although you liked our courteous associates, we are sorry our amenities were not to your expectations. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk. Also, we have a full-size refrigerator which includes ice trays for your convenience, so we do not have ice machines on our property. We regret the inconvenience caused and hope you will give us another chance to provide you with a m... read more
Gross they threw me in a smoking room and i'm asthmatic , they told me that's all they had and gave me a bottle of frebreeze ... also your site doesn't show mileage distance from destination and I was too far from where I needed to be lost confidence in Epedia totally
Business response:
Please accept my apologies that we failed to deliver the exceptional stay you deserved and regret the inconvenience it caused. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the standards you should always expect from us. Your feedback is important to us, and we will use it to improve our services and facilities going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Terrible and pathetic Staff was not friendly. Room was not clean. No housekeeping. Shower made A lot of noise
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. I truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, General Man... read more
Breakfast? Granola bars and wrapped mini muffins The room had a musty smell, I had to go buy room spray to help. The beds were so uncomfortable, and it wasn't until we left that I looked under the bed to be sure nothing was left behind....they were broken!!! All the supports and wood were broken or missing. There was no coffee pot in the room nor toaster or pots and pans. When I called the front desk I was told if i wanted it I would have to go get it myself, so much for hospitality. There was gum stuck to the rug, the bathr... read more
Business response:
Edward, thank you for your evaluation. We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Secaucus - Meadowlands
How is Extended Stay America - Secaucus - Meadowlands rated?
Extended Stay America - Secaucus - Meadowlands has a 3.6 star rating with 3,106 reviews.
When is Extended Stay America - Secaucus - Meadowlands open?
Extended Stay America - Secaucus - Meadowlands is open now. It will close tomorrow at 12:00 a.m.