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Extended Stay America Select Suites - Akron - South
- Hotels
- Akron, OH
About this business
Location details
3325 Fortuna Dr, Akron, OH, 44312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating your stay. We hate to see the lower rating and are disappointed that we did not impress you. We wish you all the best in your future travels.
When I got to my room there was some random guy standing in my bathroom. He then told me they were just leaving this room meaning that it was never cleaned before I got into it. Had dirty wash rags and towels dirty sheets of stains on them and couldn't get any till the next day.
Business response:
Oh no! We can't tell you how disappointing it to hear that this was your experience. We are so sorry for any inconvenience or worry that this caused and can assure you that we will address this with the team immediately. Thank you for sharing your experience and we hope that your future travels are wonderful ones.
I didn’t like the way I was treated during my hotel or how the hotel was lazy about fixing anything
Business response:
Oh no! This is not the experience nor impression that we wanted to leave you with. We are so sorry if we failed to deliver a less than perfect stay. We are always looking for ways to improve and we will use your feedback to help us improve. We wish you all the best in your future travels.
Business response:
Thank you for reviewing your stay. We are so sorry that you were not impressed with our hotel. We hope that you give us another opportunity to show you a much better experience the next time you are in the area.
Business response:
Thank you for your feedback. We are terribly sorry that you did not enjoy your time with us. Thank you for allowing us to host you and we hope that your future travels are wonderful ones, Regina.
DO NOT STAY I booked a stay at the wood springs for a full week. The day I came in I was allowed to check in 45 minutes early. Which was nice. I get into my room go to make my daughter food and the microwave is broken. And the stove. They switch us to another room where it looked like it had not been clean at all, floor were dirty with footprints, shower had grime in it, toilet had stains on the seat, food still in the freezer. I had to have my daughter leave the hotel for the night because it was 19 degrees outside and free... read more
Business response:
Thank you for candid and detailed feedback, Julian. We are so disheartened to see that you experienced issues with cleanliness during your time with us. Our team goes through a rigorous cleaning schedule and we are disappointed to see that this was not your experience. As a valued guest we appreciate you highlighting the areas that we can improve upon. All the best in your future travels.
Business response:
Thank you for reviewing your stay. We are are disheartened to see that you did not enjoy your time with us. We would love another opportunity to show you a much better experience the next time you are in the area.
You deserve better. Avoid this place! The first room I was given after waiting quite a bit was unfinished the stove and other fixtures were down and the second room seemed unclean and had a smoke odor.
Business response:
Thank you for your comments, Shawn. We truly apologize for any inconvenience the odor and maintenance problems caused you. We value your feedback as it shows the areas that need improved. We regret that this was your experience and would love the opportunity to show you a much better experience the next time you are in the area.
To noisy can hear everything through the walls and ceiling. Could not rest properly with the noise. Hallways smelled like marijuana. The desk clerk charged me twice for my stay and still dealing with the whole refund process even after my stay.
Business response:
Thank you for your feedback, Johnny. We ae so sorry that our hotel did not satisfy your expectations because of the issues with the offensive odors and billing issue. Your happiness is our number one priority and we can assure you that we address these concerns with our front desk and housekeeping team in order to prevent this from happening in the future. Thank you for giving us an opportunity to host you - and we wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Akron - South
How is Extended Stay America Select Suites - Akron - South rated?
Extended Stay America Select Suites - Akron - South has a 3.3 star rating with 791 reviews.
When is Extended Stay America Select Suites - Akron - South open?
Extended Stay America Select Suites - Akron - South is open now. It will close tomorrow at 12:00 a.m.