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Extended Stay America Select Suites - Akron - South
- Hotels
- Akron, OH
About this business
Location details
3325 Fortuna Dr, Akron, OH, 44312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You deserve better. Avoid this place! The first room I was given after waiting quite a bit was unfinished the stove and other fixtures were down and the second room seemed unclean and had a smoke odor.
Business response:
Thank you for your comments, Shawn. We truly apologize for any inconvenience the odor and maintenance problems caused you. We value your feedback as it shows the areas that need improved. We regret that this was your experience and would love the opportunity to show you a much better experience the next time you are in the area.
To noisy can hear everything through the walls and ceiling. Could not rest properly with the noise. Hallways smelled like marijuana. The desk clerk charged me twice for my stay and still dealing with the whole refund process even after my stay.
Business response:
Thank you for your feedback, Johnny. We ae so sorry that our hotel did not satisfy your expectations because of the issues with the offensive odors and billing issue. Your happiness is our number one priority and we can assure you that we address these concerns with our front desk and housekeeping team in order to prevent this from happening in the future. Thank you for giving us an opportunity to host you - and we wish you all the best in your future travels.
Business response:
We are terribly sorry to see that you did not enjoy the exceptional stay that we intended for you. We are constantly looking for ways to improve and will use your rating to help us do just that. Best wishes in all your future travels.
Business response:
We are terribly sorry to see that you did not enjoy your time at our hotel, Dwight. We hope that you give us another opportunity to show you a much better experience the next time you are in the area. Thank you for allowing us to host you.
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Business response:
I'm so sorry to hear that our hotel did not meet your expectations, Kristie. Our intention is to WOW guests with super clean rooms and over-the-top friendly service, I'm sorry that was not your experience. Best wishes in all your future travels.
Employees and guests were unmasked at any time although Ohio has a mask mandate. There was no hairdryer available, halls were dirty, bed not comfortable and slid on frame. Elevator slow
Business response:
Thank you so much for your thoughtful review, Margaret. We are so disappointed to see that you did not enjoy an exceptional stay at our hotel. We take the safety and health of our guests very seriously especially during these times. We can assure you that we will address the issues with the lack of masks and overall cleanliness with our team at the property. We are so sorry for any inconvenience that this caused but wish you all the best in your future travels.
This place was very nasty. Didn’t stay. Refused to issue refund. Place was full of illegal activity
Business response:
Thank you for your review. We can't tell you how disappointed we are to see that you did not enjoy your stay with us. We are known for our super clean and spacious suites and can't apologize enough for that we failed to exceed your expectations. We will use your feedback to help us improve in these areas for all our future guests.
Okay for last minute Had to find a hotel that had a kitchen, room was clean, there wasn’t enough towels for a two bedroom room. I had to return towels to get new ones. Laundry room down the hall worked which was good. The sleep wasn’t great people in room above us were loud and dogs barking all night. Called front desk and they responded by calling them. Things just got louder. It took me awhile to post my review because I was waiting for my deposit to come back.
Business response:
Thank you for your feedback, Christy. We are so sorry for the issues that you with the amount of towels that we provide, along with the disruptive noise levels. We are so sorry for any inconvenience that this caused and will make sure that we address these concerns with our front desk team for immediate action and resolve. We wish you all the best in your future travels.
Frequently asked questions about Extended Stay America Select Suites - Akron - South
How is Extended Stay America Select Suites - Akron - South rated?
Extended Stay America Select Suites - Akron - South has a 3.2 star rating with 743 reviews.
When is Extended Stay America Select Suites - Akron - South open?
Extended Stay America Select Suites - Akron - South is open now. It will close tomorrow at 12:00 a.m.