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Extended Stay America Select Suites - Akron - South
- Hotels
- Akron, OH
About this business
Location details
3325 Fortuna Dr, Akron, OH, 44312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are terribly sorry to see that you did not enjoy the exceptional stay that we intended for you. We are constantly looking for ways to improve and will use your rating to help us do just that. Best wishes in all your future travels.
Business response:
We are terribly sorry to see that you did not enjoy your time at our hotel, Dwight. We hope that you give us another opportunity to show you a much better experience the next time you are in the area. Thank you for allowing us to host you.
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Business response:
I'm so sorry to hear that our hotel did not meet your expectations, Kristie. Our intention is to WOW guests with super clean rooms and over-the-top friendly service, I'm sorry that was not your experience. Best wishes in all your future travels.
Employees and guests were unmasked at any time although Ohio has a mask mandate. There was no hairdryer available, halls were dirty, bed not comfortable and slid on frame. Elevator slow
Business response:
Thank you so much for your thoughtful review, Margaret. We are so disappointed to see that you did not enjoy an exceptional stay at our hotel. We take the safety and health of our guests very seriously especially during these times. We can assure you that we will address the issues with the lack of masks and overall cleanliness with our team at the property. We are so sorry for any inconvenience that this caused but wish you all the best in your future travels.
This place was very nasty. Didn’t stay. Refused to issue refund. Place was full of illegal activity
Business response:
Thank you for your review. We can't tell you how disappointed we are to see that you did not enjoy your stay with us. We are known for our super clean and spacious suites and can't apologize enough for that we failed to exceed your expectations. We will use your feedback to help us improve in these areas for all our future guests.
Okay for last minute Had to find a hotel that had a kitchen, room was clean, there wasn’t enough towels for a two bedroom room. I had to return towels to get new ones. Laundry room down the hall worked which was good. The sleep wasn’t great people in room above us were loud and dogs barking all night. Called front desk and they responded by calling them. Things just got louder. It took me awhile to post my review because I was waiting for my deposit to come back.
Business response:
Thank you for your feedback, Christy. We are so sorry for the issues that you with the amount of towels that we provide, along with the disruptive noise levels. We are so sorry for any inconvenience that this caused and will make sure that we address these concerns with our front desk team for immediate action and resolve. We wish you all the best in your future travels.
My bed was not made and the frame was falling apart. TV remote had no batteries.
Business response:
Thank you for your feedback. We are so disappointed to see that your bed was not made upon your arrival, and there were no batteries in your remote. If you give us another opportunity to host you, we will make sure that your experience is exceptional. If there is ever a time you are with us and experience a problem, we encourage you to report any problems directly our front desk so that our wonderful and friendly team can assist you. We are so sorry for an inconvenience that you experienced, but we do hope that all your futu... read more
Wrong room. I paid for a king size bed and a sofa sleeper. I didn't receive either and was assigned a double bed room with no sofa
Business response:
We are so sorry to hear that there was an oversight on your room reservation, Adam. We want to assure you that we will reach out to the front desk staff to ensure that these issues are not repeated in the future. We are so sorry for any inconvenience that this caused but hope that all your future traveling experiences are wonderful ones.
Frequently asked questions about Extended Stay America Select Suites - Akron - South
How is Extended Stay America Select Suites - Akron - South rated?
Extended Stay America Select Suites - Akron - South has a 3.3 star rating with 791 reviews.
When is Extended Stay America Select Suites - Akron - South open?
Extended Stay America Select Suites - Akron - South is open now. It will close tomorrow at 12:00 a.m.