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Extended Stay America Select Suites - Akron - South
- Hotels
- Akron, OH
About this business
Location details
3325 Fortuna Dr, Akron, OH, 44312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your review. We are so sorry that you did not enjoy your time with us. Thank you for allowing us to host you and we wish you all the best in your future travels.
You book a room and pay for it and when you get there they dont have a room for you and refuse you a refund
Business response:
We can't tell you how terribly sorry we are for the issue you encountered with your reservation, Andrea. This is in no way the first experience that we wanted you to have and are disappointed that this is the impression you were left with. We can assure you that we will address this directly with our front desk team for proper action and resolve in order to prevent this from happening in the future. We do wish you all the best in your future travels.
Terrible, dirty, rude workers, close the front seat at 7pm. The refuse to give you anything! A pillow, no! I’ve for the room, no!
Business response:
We are so sorry that you experienced so many issues during your time with us. The problems you experienced with the cleanliness and customer service - are not at all a reflection of the high level of service that we provide. We appreciate you bringing this to our attention so that we may address this on the property level. Thank you for letting us know how we are coming across and we wish you all the best in your future lodging experiences.
Not the best. Place was a little dirty and warn down
Business response:
We are so sorry for the issues that you had with the cleanliness of your room during your time with us. We pride ourselves in delivering a clean and comfortable stay and we are terribly sorry that we fell short in this area. Thank you for taking the time to share your thoughts and we hope we have an opportunity to show you a much better experience in the future.
Cheap and looks it! Had absolutely nothing in the room: no towels, blanket, soap, shampoo, Kleenex. Had to go to front desk to get everything. Costs $15 for dishes, $30 for pots and pans. Bed was hard.
Business response:
Thank you so much for this detailed review of your stay, David. We are so sorry to see that your stay was not met with the level of comfort and overall hospitality that we strive to deliver to each of our guests. We do provide shampoo and conditioner at the front desk and hope that our wonderful staff was able to provide this for you once mentioned. As far as the amenities, since we are more of an extended stay, many of our guests prefer to bring their own items, such as cookware or utilize the items that we provide. We know... read more
Business response:
Thank you for taking the time to review your recent stay at our hotel. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across
Business response:
Thank you for taking the time to review your recent stay at our hotel, Goran. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Stand and wait !!! The worker Dana was awesome. Problem she was the only worker .The company has her doing multiple jobs. Waited 45 minutes for someone to come to front counter just to check in .Then key didn't work .Took another 36 minutes and 2 phone calls one to the company and other to hotels.com to get someone back to front desk. There is No lobby which means no where to sit while waiting .Key never did work Dana had to move us to another room which had a bad odor .Again Dana only works there the corporation should be a... read more
Business response:
Arlene, thank you so much for this detailed feedback regarding your recent stay at our hotel. We are happy that Dana provided you with such phenomenal service -but sincerely apologize for the all the delays with the checking in and issues with your key. We are terribly sorry for leaving you with this impression of our hotel and will address this with the property directly so that we can prevent this from happening in the future.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
Frequently asked questions about Extended Stay America Select Suites - Akron - South
How is Extended Stay America Select Suites - Akron - South rated?
Extended Stay America Select Suites - Akron - South has a 3.3 star rating with 791 reviews.
When is Extended Stay America Select Suites - Akron - South open?
Extended Stay America Select Suites - Akron - South is open now. It will close tomorrow at 12:00 a.m.