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Extended Stay America Select Suites - Akron - South
- Hotels
- Akron, OH
About this business
Location details
3325 Fortuna Dr, Akron, OH, 44312, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stand and wait !!! The worker Dana was awesome. Problem she was the only worker .The company has her doing multiple jobs. Waited 45 minutes for someone to come to front counter just to check in .Then key didn't work .Took another 36 minutes and 2 phone calls one to the company and other to hotels.com to get someone back to front desk. There is No lobby which means no where to sit while waiting .Key never did work Dana had to move us to another room which had a bad odor .Again Dana only works there the corporation should be a... read more
Business response:
Arlene, thank you so much for this detailed feedback regarding your recent stay at our hotel. We are happy that Dana provided you with such phenomenal service -but sincerely apologize for the all the delays with the checking in and issues with your key. We are terribly sorry for leaving you with this impression of our hotel and will address this with the property directly so that we can prevent this from happening in the future.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
The bed was horrible. We got no sleep because it was so uncomfortable. There was no soap at all in the bathroom, had to find the house keeping cart.
Business response:
I'm so sorry to hear that you were very disappointed with the bed during your stay with us and for the lack of soap in the bathroom. We know that these issues can create a negative impact on you during your visit and we apologize that this caused an inconvenience. Thank you for your feedback so we can improve and hopefully make a much better impression on future guests.
loved that there was a stove and small kitchen available to use.however, the beds are terrible. it's a single mattress on a metal frame. the shower is very very old. the lady who checked me and my boyfriend in didn't do it correctly and was nearly charged additionally when i had prepaid for the entire trip. I had to show my receipts from payment and my original check in to the lady in the morning to show i had paid. The rooms state that there's a couch in the room and there are none. Rooms are not as described or shown in th... read more
Business response:
It is troubling to see that you have not receive the exceptional stay that we intended for you because of the offensive odors. This is not at all the clean, comfortable and overall pleasant stay that we work so hard to provide you throughout your time with us. Our staff works hard to create an environment that feels like home and we are so sorry that this has not been how we've came across. Our staff is not happy unless you are - and your feedback shows us that there are areas that need improvement to ensure that we are prov... read more
The room and bed was way too small and the covers were too then for the winter temps
Business response:
Thank you for letting us know about your recent stay at our hotel, Tamika. We apologize that your stay was not the comfortable and pleasant one that we intended for you because of the issues with the linens. We will use your feedback to ensure that we improve in this area.
I like the kitchen in the room. Didn't like they charged me for the Internet
Business response:
Thank you for taking the time to let us know about your recent stay. We apologize that we failed to give you the exceptional experience that we intended for you to have and that our internet offerings failed to meet your expectations. We wish you all the best in your future travels.
Tv wouldn’t work bed not made
Business response:
Thank you so much for taking the time to share this experience with us. The issue with the TV and the bed are something we want to apologize for. We hope that you were able to reach out to the front desk and get these problems addressed. We do apologize for any inconvenience that this may have caused.
Business response:
Thank you for taking the time to review our hotel. We are so sad to see that you did not have the wonderful stay that we had hoped for. Best wishes in all of your future travels.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Frequently asked questions about Extended Stay America Select Suites - Akron - South
How is Extended Stay America Select Suites - Akron - South rated?
Extended Stay America Select Suites - Akron - South has a 3.2 star rating with 743 reviews.
When is Extended Stay America Select Suites - Akron - South open?
Extended Stay America Select Suites - Akron - South is open now. It will close tomorrow at 12:00 a.m.