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Extended Stay America Select Suites - Atlanta - Alpharetta
- Hotels
- Alpharetta, GA
About this business
Location details
860 McFarland Parkway, Alpharetta, GA, 30004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No one was wearing a mask. This is a Covid 19 hotspot.
Business response:
Thank you for providing us with this feedback, James. We are terribly sorry that you did you not enjoy your time with us. Regarding the lack of face masks, we sincerely apologize for this. We take the health and safety of our guests extremely seriously - and can assure you that we will reach out to the front desk team directly for immediate action and resolve. Again, thank you for letting us know how we are coming across and allowing us to host you.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Kevins. We are so sorry that you did not enjoy you time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.
Business response:
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel, Alejandro. We are terribly sorry that you did not enjoy your time at our hotel. We hope that you give us another opportunity to show you a much better time the next time you are in the area. We do wish you all the best in your future travels.
Not clean, tv didn’t work, weird check in situation
Business response:
We are terribly sorry for the inconveniences that you experienced with the overall cleanliness of your room, Jay. We also apologize for the problem with the TV and check in delays and will reach out to both our housekeeping and maintenance teams to make sure that both concerns are addressed and remedied for all our future guests. Thank you for taking the time to let us know how we are coming across and wish you all the best in your future travels.
No house cleaning at all. No soap shampoo or ice or towel exchange
Business response:
We are terribly sorry for the inconveniences that you experienced with the overall cleanliness of your room, Kelly. In addition, the safety and health of all our guest and staff is top priority and we apologize for any inconvenience that the update procedures may have caused. Thank you for taking the time to let us know how we are coming across and wish you all the best in your future travels.
I paid for the best wifi, and had no internet the entire time of my stay. Each time I have stayed here there has been roaches in the bathroom.
Business response:
Thank you for your feedback, Carma. We are so sorry for the pest sightings and the wi-fi troubles during your stay. We know how important these connections are and we apologize for the troubles that you experienced. We are looking into our internet issues and ensuring that we can deliver consistent connections to all our guests. We also can assure you that we will reach out to our pest control provider for immediate action and resolve. We hope you will give us another chance next time your travels bring you to town.
SLEEPLESS AT WOODSPRING We were immediately greeted by roaches in the room. We had to get our own spray to try and keep them at bay during our stay. The walls are paper thin, allowing us to experience the full blown snore of the gentleman next to us. On the other side of us, the people would leave their door propped open with the security latch, and continually allow their door to slam against it all day/night. Then there is the Friday night party behind the building. People were loud and inconsiderate of others throughout t... read more
Business response:
Thank you for taking the time to review our hotel, Antonio. It is so disappointing to see that we did not exceed your expectations because of noise levels, discomfort of the bed and pest sightings. We can assure you that we are working diligently with this location to address and fix the issues with the insects and we are so sorry for any inconveniences that all these things caused. Be assured that we will revisit our standards and training to implement positive changes to deliver the high level of service that all our guest... read more
Worst hotel I’ve ever stayed in . Dirty rooms , main entrance door didn’t open .
Business response:
Thank you for taking the time to review your stay. We are so sorry that your first experience with us was not the clean, comfortable and exceptional stay that we intended for all our guests. We apologize for the problems with the overall cleanliness and experience that you had while with us. Thank you for sharing your experience with us as we are constantly looking for ways to improve.
Business response:
Thank you for taking the time to review your stay at our hotel. We are so sorry that you did not enjoy your time with us. We hope that you give us another chance to show you a much better experience.
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta
How is Extended Stay America Select Suites - Atlanta - Alpharetta rated?
Extended Stay America Select Suites - Atlanta - Alpharetta has a 3.3 star rating with 1,061 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta open?
Extended Stay America Select Suites - Atlanta - Alpharetta is open now. It will close tomorrow at 12:00 a.m.