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Extended Stay America Select Suites - Atlanta - Alpharetta
- Hotels
- Alpharetta, GA
About this business
Location details
860 McFarland Parkway, Alpharetta, GA, 30004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They have roaches in the whole room I ended up having to leave roaches it was all in my bag
Business response:
Oh no! We are so disappointed to read that there were possible pest sightings! We take these reports very seriously and will make sure that we forward this to our pest control provider to prevent these issues in the future.
They will cancel your room and laugh in your face Horrible. Showed up to checkin and they told us they canceled our reservation the day before. Claimed they called to let me know, but they didn’t leave a message, all we received was a confirmation. Person at desk seemed to enjoy informing us that we had no place to stay after arriving in this city. We were left scrambling to find another place on the spot.
Business response:
Thank you for reviewing your experience at our hotel, Richard. We are terribly sorry that this was your impression of our hotel after staying with us. Our team works hard to create an exceptional stay that feels like home, and we are so disappointed to see that this did not happen for you due to your reservation issues. I can assure you that we will review this matter with our team to ensure that we improve in this area and avoid this problem for future guests. I hope that your future travels are wonderful.
Nothing was unique. the receptionist told me my reservation was cancelled because of plumbing issues not minding I was coming from Texas, yet before me she collected money from a client into the hotel , when I questioned she said three rooms including the one I reserved had the plumbing issues not all room, but could not give me another room; she told me to my face I should go elsewhere, I stood there trying to find available accommodation elsewhere, she ordered me to leave the premises or she would call security. Security? ... read more
Business response:
Thank you for taking time to rate your experience with us. We hate to hear about your unpleasant experience and extend our sincerest apologies. We can assure you customer service is a priority here at Woodspring Suites and the staff is working diligently to better our establishment every day. We appreciate your feedback and look forward to exceeding your accommodation expectations on your next stay.
Roaches in my moms room
Business response:
We appreciate you bringing the insect sighting to our attention and will be addressing this concern immediately! Time of year and weather play a big role in controlling pests, just like in homes, so sometimes it takes longer than any of us want to see results. We are distressed that you got such a bad impression of our hotel and we are sorry for disappointing you. Your feedback allows us to see what areas need to be improved in order to create a better overall experience to you and all our guests. Thank you for sharing the d... read more
First time for this experience It was worrisome from the start when we saw 3 police cars with their lights flashing as we drove in. I felt sorry for the poor check in person...had a very difficult time locating and completing the process so it took more than 0 minutes. Then when we went to our room, there was no blanket on the bed. I was told that the washer had broken so there was none available. At that point, I requested a refund which he quickly granted and I was most relieved.
Business response:
Thank you for your detailed review. We are so disappointed to learn that this was your experience. We are known for our attention to detail and phenomenal customer service and are so sorry that this may not have come across. We are always looking for ways to grow and learn and we will make sure that we use your feedback to guide us towards improvement. We apologize for how these issues impacted your time with us and wish you all the best in your future travels.
I had booked a non-smoking room and they put me in a smoking floor. Asked them to move rooms but they said none was available. Went to work smelling like cigarettes.
Business response:
Thank you for taking the time to review your stay at our hotel. We are terribly sorry that you encountered an issue with your reservation and received the wrong room. We are so sorry if this took away from your overall experience and caused you to be inconvenienced. We are never happy to hear when your stay is less than perfect and will use your feedback to address this issue with our front desk staff to prevent this from happening to any of our future guests. We hope that you give us another opportunity to create an excepti... read more
Stay somewhere else We felt like we were staying in a filthy youth hostel. The floors in our room were so dirty, our shoes stuck to them. The halls and stairwells smelled horribly. No lamps... only overhead lights... no coffee maker... bring your own plates, glasses, forks, cookware, etc. if you want to use the kitchenette. Social distancing impossible in the tiny lobby... most guests and staff were unmasked.
Business response:
On behalf of our entire staff we sincerely apologize that this was your experience, John. We strive to deliver not only a high level of cleanliness and comfort - but also hospitality and customer service. I can't tell you how disappointing it is to see that your experience did not include this, and we will make sure that we address these concerns with our front desk and housekeeping teams for immediate action and review. We also sincerely apologize that you were unaware of our amenity offerings. So that we can offer the best... read more
Outside bldg was nice. The room was disgustingly dirty...hair everywhere, dirty spreads and sheets and the toilet didn't even flush.
Business response:
Thank you for letting us know about the issues with cleanliness. Your feedback helps us get better. We will look into this issues and hope to resolve it efficiently and accurately. We are so sorry for any inconvenience that this caused but we do hope that all your future travels are wonderful ones.
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta
How is Extended Stay America Select Suites - Atlanta - Alpharetta rated?
Extended Stay America Select Suites - Atlanta - Alpharetta has a 3.3 star rating with 1,061 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta open?
Extended Stay America Select Suites - Atlanta - Alpharetta is open now. It will close tomorrow at 12:00 a.m.