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Extended Stay America Select Suites - Atlanta - Alpharetta
- Hotels
- Alpharetta, GA
About this business
Location details
860 McFarland Parkway, Alpharetta, GA, 30004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The entire place smelled like deodorizing cleaner was used on all surfaces. Very strong scent that i could smell two days after leaving. We only stayed one night. The staff on two different occasions did not acknowledge we were waiting at the front desk. We had to yell out 'hello? after a few minutes and got back, "just a minute". Affordable for a reason. Horrible smell!
Business response:
We appreciate you letting us know what areas that we can improve and apologize that you experienced some offensive odors during your stay. This is certainly not the experience that we intended for you but appreciate your candidness. Best wishes in all of your future travels.
We were shocked at the total lack of amenities....no hangers to hang clothes, no facial tissue, no coffee! Granted, we didn't expect 3 star service, but come on now, no coffee or coffee pot, and no hangers to hang clothing? The only plus I can give it is our room was clean! Oh, and the air conditioner was erratic, sometimes cold, sometimes too hot and humid. There seemed to be no consistency on the temperature.
Business response:
Thank you for your feedback and for mentioning our super clean room. You are right that guests can choose which amenities to include and which not to, this does help us keep our rates affordable. I'm so sorry to hear that you were not aware of our limited amenities. This would be a bit surprising and I'm sorry you were disappointed because of it. Thank you, too, for alerting us about the A/C.
Room was clean. The mattress and pillows are terribly uncomfortable. The room came with one single-serving bar of soap. I've stayed at extended stay hotels before but they provided shampoo. I normally decline daily room maintenance but this hotel doesn't offer any to begin with. For what they charge this is a ripoff.
Business response:
I'm so sorry we disappointed you. Thank you for the feedback.
Too Hot Having the climate control systems in the room on a motion sensor might mean it's more cost efficient, but it also means that you're coming back to a room that is sweltering if you are out more than 4 hours of the day. When I get back for the day, I don't want to have to wait for my room to cool down to be able to relax.
Business response:
Thank you so much for this important feedback. It is important for us to know what impacts guests and what we can do to make their stay the greatest possible. We appreciate hearing from you.
Room condition and amenities far from desire. No value for money. Lack of staff even during business hours to answer calls
Business response:
I’m so sorry we disappointed you during this stay. Thank you for sharing your comments. Best wishes in your future lodging.
Extremely disappointed Very disappointed with this stay. I came for my Aunt’s funeral and had booked online through hotel.com and they didn’t have the room available that I had booked. Instead my family was split up in two separate rooms on two separate floors. Beds were extremely uncomfortable. The whole experience was terrible. We wound up leaving early and staying somewhere else. Needless to say, won’t be stay here ever again or using hotel.com in the near future.
Business response:
Thank you for your feedback and for sharing your less than pleasant experience. We apologize for the great inconvenience of not receiving your preferred room type and arrangement. That is certainly not the first impression we were aiming for and we are so sorry for this disappointing experience especially at a stressful time for your family. We wish you well in all your future travels.
Business response:
Thank you for taking time to rate our hotel. We are sorry to hear that our hotel did not meet your expectations. Best wishes in your future travels.
Business response:
Thank you for your feedback. It is important for us to know how we're coming across and what we need to address so your next stay will be a much better experience.
Business response:
Thank you for taking time to rate our hotel. We are sorry you did not enjoy your stay with us.
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta
How is Extended Stay America Select Suites - Atlanta - Alpharetta rated?
Extended Stay America Select Suites - Atlanta - Alpharetta has a 3.3 star rating with 1,061 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta open?
Extended Stay America Select Suites - Atlanta - Alpharetta is open now. It will close tomorrow at 12:00 a.m.