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Extended Stay America Select Suites - Atlanta - Alpharetta
- Hotels
- Alpharetta, GA
About this business
Location details
860 McFarland Parkway, Alpharetta, GA, 30004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I loved that the property was newer construction. However, the condition of the room left something to be desired. Upon arrival I saw hair all over the shower walls, a qtip above the headboard. The tub had a large hole, the microwave was cracked, the referigerator was dirty. We noticed quickly that the toilet ran after being flushed and then that the tank leaks on to the floor. Our towels got wet from this but the staff would not give us new towels without a fee. The toilet eventually broke completely spouting water everywhe... read more
Business response:
I apologize again for the condition of your room. In addition to friendly service, we are known for our super clean rooms and we are embarrassed that we disappointed you. Your discount should be processed after the weekend. Please contact us if you need details about your account status. Thank you.
This should be the last option to stay @ Alpharett This is not a good place to stay except the fact that this is one of the cheapest hotel in this area with no facility and less security.
Business response:
I'm so sorry we disappointed you. Thank you for taking time to leave us your feedback. We appreciate it so we know how we're coming across to guests.
Sheets and pillows were not clean Not enough towels Heater did not work correctly Left hotel early
Business response:
Oh no --- We are so sorry to hear that you got a bad impression of our hotel after only a short time in your room. We strive to provide a great experience that guests enjoy and want to return to and we’re sorry that was not your experience.
Not a comfortable room. The only lighting was recessed ceiling lights, so it felt like i was inside a refrigerator. The only chairs were two cheap plastic ones. There was no box spring on the bed, just a matress on a metal frame. There was a kitchenette, but no cups, glasses, or dishes. There was no coffee maker or ironing board and iron.
Business response:
Oh no! We're so sorry that the lighting and beds were particularly not comfortable for you. We appreciate you insight about the chairs. About the dishware, our hotel has a ‘Simple’ philosophy --- that guests pay only for the amenities they want to use (like cookware, a coffeepot, daily cleaning) so we do not stock rooms to help keep our rates affordable. Many guests appreciate being able to bring their own cookware and dishes but others purchase locally or we have sets available for purchase at the Front Desk. I'm so sorry t... read more
Def get what you pay for - $55 a night for the basics of life and that’s it.
Business response:
I'm so sorry to hear that your stay with us was not as wonderful as we intended. Thank you for your feedback.
Same towels since monday No soap Beds not done
Business response:
We are so sorry that you were not aware of our amenity package options. One package includes linen exchange, another provides more frequent housekeeping, etc. By allowing guests to choose and only pay for the amenities they desire, we are able to keep our rates affordable. We are so sorry that was not what you expected and was an inconvenience during your stay. Best wishes in all your future travels.
Booked on Hotels.com and the motel doubled the price that was advertised from Hotels.com.
Business response:
Oh no! I'm so sorry to hear about some confusion with your rate. Please contact us if you have questions about your billing or account. Thank you.
i didn't even stay the room was not ready and even the rest room was not good.
Business response:
Oh no --- We are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! I apologize for the great inconvenience this caused you and for the bad impression it left you with. Best Wishes in all your future travels.
Business response:
Thank you for taking time to rate our hotel. We are disappointed in the 2-star rating and hope you’ll consider staying with us again to enjoy a better experience.
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta
How is Extended Stay America Select Suites - Atlanta - Alpharetta rated?
Extended Stay America Select Suites - Atlanta - Alpharetta has a 3.3 star rating with 1,061 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta open?
Extended Stay America Select Suites - Atlanta - Alpharetta is open now. It will close tomorrow at 12:00 a.m.