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Extended Stay America Select Suites - Atlanta - Alpharetta
- Hotels
- Alpharetta, GA
About this business
Location details
860 McFarland Parkway, Alpharetta, GA, 30004, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Woodspring not so Suites Hotel is a pay by the week construction worker dump! Front desk clerk was rude; company would not cancel reservation when i explained to them i did not feel safe there... Very unpleasant experience and you should not include the word suite in your name if you are nothing more then a dump ...the word doesn't make it any better!
Business response:
Thank you for your review. We value your feedback and are sorry to hear that you had a negative experience during your stay. WoodSpring Suites strives to provide guests with a clean, affordable environment they can enjoy, feel comfortable in, and want to return to. We are so sorry this stay disappointed you.
Hotel corridor was filled with smoking smell .Lift was dirty
Business response:
Thank you for reviewing our hotel. We are so sorry to hear that you had an unpleasant experience during your stay with us. There is almost nothing worse than smelling smoking odors when these smells are offensive to us. We've shared your comments with our operations team to address this issue. We wish you well in your travels and hope you’ll give us another chance the next time your travels bring you to the area.
Poor review due to one reason It is not made aware that there is no live person to check you in after a certain time. I arrived close to 9:30 and there was a phone on the wall with a sign over it providing a number to call to check in. I waited for 30 minutes trying to get someone to answer the phone to allow me to check in. Nobody ever answered & I was not able to check in. I ended up having to go to a different hotel. The times I have stayed before were great experiences, this was really disappointing.
Business response:
We are so sorry for the check-in problem you had before you ever got to stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. Your comments have been forwarded to the staff to provide them with additional feedback on your impressions of the hotel. We wish you the best in your future travels.
Wouldn’t stay again Floor was loud at all times if the day, doors slamming banging etc. the traffic noice was constant. The bed squeezed and had a depression in it that you would fall into. So much for location being the first choice.
Business response:
I'm sorry you did not enjoy your stay with us.
Was an awful experience for my Aunt and Uncle who traveled 7 hours at the age of 77 for my sons wedding. After taking them to the hotel at 8:30 pm which i picked out so they cold be close by they went up to room and want even cleaned yet. No sheets on beds and dirty towels laying on bathroom floor. had to wait another 15 minutes for a clean room. Because after this experience they decided they did not want to stay the other night and left to go home. I have tried to get in contact with expedia numerous times but cannot reach... read more
Business response:
I apologize for this experience. I hope you will consider staying with us again.
Ok at best I called the hotel 7 times between 10am & 6pm, no one ever answered, the answer machine was full therefore unable to leave a message. Finally had to call Expedia to help me. The female clerk working was ridiculously slow & unprofessional. It was quite irritating. Room was decent.
Business response:
Thank you for taking the time to review our hotel. We appreciate all guest feedback. We are disappointed and sorry that you had the experience you did. We want to assure you this is not representative of the service we expect to provide. I sincerely apologize for the inconvenience you encountered. We hope that you give us another chance.
checked in at 8:30 pm, room was still not ready, until 9:15 pm very nice staff, but the management appears to have left them very shorthanded
Business response:
Thank you for taking the time to comment on your recent stay with us. Guest feedback, whether negative or positive, is always welcomed and used as a training tool for my staff, to help us better deliver excellent customer service. We hope you enjoyed the rest of your stay.
Business response:
I'm sorry you did not enjoy your stay with us.
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta
How is Extended Stay America Select Suites - Atlanta - Alpharetta rated?
Extended Stay America Select Suites - Atlanta - Alpharetta has a 3.3 star rating with 1,061 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta open?
Extended Stay America Select Suites - Atlanta - Alpharetta is open now. It will close tomorrow at 12:00 a.m.