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Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
- Hotels
- Alpharetta, GA
About this business
Location details
3331 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had not been cleaned and used towles on the floor and bed not made. I switched to a different room but the floor had worn areas with ruts and air conditioning really noisy.
Business response:
Please accept our apologies for the issues you encountered in your rooms and regret the disappointing stay you had with us. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of delivering a well-maintained room to each of our future guests. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
really not a happy customer at all! the people that worked there were nice, but it took 20minutes for the night desk clerk to get me the key to the room. he did not pick up the phone when i called or when hotels.com called! when he did show up he told me he had cancelled our reservation! the facility was not well maintained at all! there were no cups, dishes, silverware or supplies in the kitchen at all! nothing even to boil hot water or make coffee! there were stains on the bath towels. this place was nothing like it was ad... read more
Stank, smelly. Nasty. Rooms were filthy. Bad customer service. Lady at front desk was mean.
Business response:
Thank you for being our guest. We apologize for the cleanliness and odor issues you encountered while you were here. Even more distressing is the fact that you were met with anything other than friendly service in the process. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
One night the music next door was blasting. There were kids running up and down the hall. The phone in the room did not work. The air was not very cold at all. Thank god we had a box fan. Every time we needed something in the kitchen we had to go and get them from the front desk. Very inconvenient.
Business response:
Thank you for your review. We are sorry you were disturbed by the other guests. Our front desk is available to resolve issues, so we are sorry we were not aware of the problem, as we would have been happy to try and resolve the issue or move you to another suite. We regret your disappointment with the kitchenware policy and are also sorry for the issues in your suite. Your feedback will be shared with our maintenance team for review and action. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
I didn’t stay and still got charged. What a rip-off. Dry unreasonable. I won’t stay at another one due to their lack of flexibility.
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
I didn’t like the hotel they never cleaned the room
Business response:
Elizabeth, thank you for being our guest. We are sorry for the cleanliness issues you encountered and for your disappointment. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
How is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East rated?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East has a 3.4 star rating with 1,193 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East open?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East is open now. It will close tomorrow at 12:00 a.m.