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Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
- Hotels
- Alpharetta, GA
About this business
Location details
3331 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didnt realize you needed to pay extra to have your room cleaned daily. I only found out after returning back from being out all day to a dirty room. No towels wash rags or soap I was told there is an extra fee. Its inexpensive but you should tell people up front. Most people going to a hotel wxpect to return to a clean room. She did put me in for a cleaning the next day. Some hotels charge you for parking this hotel charges you for cleaning.
Business response:
Jim, we apologize as we didn’t explain our housekeeping policy to you upon arrival. Housekeeping is done every week to respect the privacy of our guests and to offer them minimal intrusion. Your feedback will help us communicate such vital information effectively moving forward. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Stay Away! Front desk service not friendly or welcoming. Almost felt as if we were annoying them. Gave us the keys to the room and had to go back down and have them activate it again because it didn’t work. Room had hair in shower, stained towels and stained bed sheets. When we asked for fresh linens we were told that someone would be upstairs and no one ever came.
Business response:
Thank you for being our guest. We are sorry you did not experience the best of our front desk staff, and for the difficulties you had with the key card. Your feedback will be shared with the concerned team to improve our service going forward. Also, we have asked our housekeeping team to be more diligent going forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
When we tried to check-in to the assigned room, it had not been cleaned. The receptionist gave us a different room. The light in the bathroom was so very dim (like worse than a candle light) that my husband complained that there was no way he would be able to shave. That afternoon late the repair man (very kind) replaced the entire light fixture. Unfortunately when one could see the bathroom, the dirt was visible. Behind the sink faucet was a 4 inch by 1 inch dirt stretch -- I did not touch it -- it was as if a sticky tag ha... read more
Business response:
Thank you for your review. It was disheartening to read your review regarding the housekeeping and maintenance issues you encountered while you were here. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
Appearance of hallways and room was not clean. Not very inviting environment.
Business response:
Earl, we want to thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the cleanliness issues you experienced in the hallway. We have procedures in place so these types of situations do not occur. Regrettably, we failed during this process and for that we are sorry. We can absolutely do better and we hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
don't stay here room was full of other people's hair. I found hair in the bed, towels, and on the curtains. The room are old and falling apart. The building stinks and the location is very sketchy. One night I came back to the hotel to find three cops searching a car and a random man walking in circles by the entrance. I would not recommend this hotel.
Business response:
Isabel, we know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. We are working with our housekeeping team to ensure we are more diligent in our efforts to maintain the cleanliness of our property. Thank you for sharing your constructive feedback. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Horrible conditions only stayed one hour. No rooms keys. Not cleaned etc
Business response:
Thank you for your review. We apologize for the difficulties and the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Not great The floor was uneven. Toilet hardly worked, there was a dog that barked in the hotel all night
Business response:
Jeremy, thank you for choosing to stay with us. We are sorry for the maintenance issue you had with the toilet. We will share your concern with the appropriate team to fix it immediately. We also apologize for the disappointment you had due to the barking dog at night and regret the inconvenience it caused. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope you will return so we can make it up to you. Sincerely, Hotel Management
They gave us a dirty room, and I had to argue with the front desk in order to get it cleaned.
Business response:
Thank you for taking time to review your recent visit to our hotel. We are truly sorry that your room was not in the spotless condition it should have been. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Our staff is committed to providing fresh, clean accommodations for all of our guests, and we're sorry that this was not the case for you. We will discuss your comments with our team to see where we failed, and we will take steps to ensure that it does not happen again. We... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
How is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East rated?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East has a 3.5 star rating with 1,271 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East open?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East is open now. It will close tomorrow at 12:00 a.m.