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Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
- Hotels
- Alpharetta, GA
About this business
Location details
3331 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Look elsewhere I was very disappointed with the overall condition of this hotel. The lobby and common areas were dirty, smelled bad and were worn down. The room was clean enough, but the walls are paper-thin, and there was a lot of commotion going on in adjacent rooms. A lot of people live here on an extended basis, so it has the feel of cheap housing. I didn't feel safe and was not comfortable.
Loud, Noisy and less than clean - No Fruit !! Worst hotel experience ever. An intoxicated guest tried to get in my room and pushed, banged around and fumbled at the door before finally giving up and going away. Not your fault I know. Next, my neighbors had a huge fight. First in their room and then in the hall. Door slamming, yelling and noises that sounded like someone was getting pushed against the wall. After about 15 minutes and no stopping I called the front desk. The guy up front was trying to get them to quiet down. L... read more
One of the worst hotels I've been in, in a while. Waited at the front desk for 20 minutes to check in, room stunk like smoke in a non smoking room, condoms on front walk way.
Business response:
Your review was recently brought to our attention, and we would like to take a moment to respond. We were disappointed to hear your stay was not a positive one due to the long wait at the front desk, the odor issue, and the deplorable trash on the exterior of the hotel. In response to your feedback, I am sharing you review with all team members and we will address each issue to ensure it does not happen again. It is very helpful for us to hear from our guests because it helps us to identify any concerns with our hotel. We ho... read more
Avoid if possible
Be careful Arrived at 3:30 am to find out the there's no available room although I pre-booked the room via hotels.com. After many arguments with the hotel staff and the hotels.com representative, the hotel was able to offer me a fullbed room. Although my original repair stood was for a queen size bed, I had to accept it as it was to late and I need a place to stay . So disappointed of the hotel and of the hotels.com website . The other thing although the say that breakfast is included you figure out in the morning that there... read more
Never again! Stayed 2 nights. No blanket on bed. Sofa bed absolutely disgusting. Towels were never replaced. Lights in sitting area didnt work. Wasnt worth the cost.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. A complimentary linen exchange is also available at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our ro... read more
When I got to the hotel, we were shown to a room that was not what we had booked. We booked a double room with a sofa bed but we're given a queen with a sofa bed. When I notified the front desk, they told me there was nothing they would do because I booked on hotel.com. I was told to call hotel.com and ask to be booked at another hotel because they did not have a room that could accommodate us. They didn't even have blankets for the sofa bed. This was the worst service I have ever received.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your room preference was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Not a nice place This place was under construction. The office was a hotel room. The front desk operator checked me into a room that was already occupied. Would not recommend to anyone.
The WORST $100+ hotel I have ever being Bad hotel, long time to check inn, not enough towels, bed sheets, blankets for Sofa Bed, old, needs refurbishment
Business response:
Thank you for your review. I am sorry to hear about the issues you experienced with your check-in and your room. Your comments will be useful as we continue to improve our hotel. Thank you again for your feedback. We hope to have the opportunity to provide you with a better stay in the future.
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
How is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East rated?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East has a 3.4 star rating with 1,226 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East open?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East is open now. It will close tomorrow at 12:00 a.m.