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Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
- Hotels
- Alpharetta, GA
About this business
Location details
3331 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The cleaning ladies stole our clothes and belongings. Beware! And the front desk lady was very rude, black hair
Business response:
Dear Bw, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Travelers review There's nothing on this site that says cash is not accepted. The receptionist was totally lost and could not help me. So please if you're going to this Hotel make sure have a credit card available.
Business response:
Terrance, we are sorry you were inconvenienced by our payment policy and apologize for the service issue. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clearly in the future when working with tour groups. Your feedback for the service issue is shared with the front office team to be more diligen... read more
Poor condition Broken lamp. Could not get more than One extra pillow. Room desc said sofa but it only had a recliner.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Extremely basic It’s a great place to stay if you are an illegal immigrant who works construction. The front desk requires that you sign out pots/pans/dishes/coffee maker. Printing anything costs $1 a page, and the “breakfast” is some granola bars and instant oatmeal packets on a cart with coffee. Rooms get cleaned once a week, so if you are there less than a week you are out of luck unless you pay $5 - just pick up fresh towels at the front desk. The secret code for hot water in the shower is to set it for cold water - t... read more
Business response:
Thank you for being our guest. We are sorry to know you didn’t like our hotel policies and offer our apologies for the difficulties you went through. Your feedback shares the areas we need to improve at, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. Please consider giving us another chance to provide you with a better stay in the near future. Sincerely, Hotel Management
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Super bowl trip
Business response:
Thank you for choosing our hotel while you were here for Super Bowl. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
This experience sucked!! The toilet and phone did not work, we reported this to the person at the desk, Dominique. Also, we asked for double beds and they gave us double beds and a pull out and charged us $50. Dominique said she would adjust the price ($50). The price was not adjusted, when we called hotels.com to discuss this, they said the hotel did not adjust the price. She called the location and the person who answered would said she was the GM and would. It adjust the price.
Business response:
Jack, it was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. We hope you will give us a chance to redeem ourselves the next time you visit our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
How is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East rated?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East has a 3.5 star rating with 1,272 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East open?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East is open now. It will close tomorrow at 12:00 a.m.