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Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
- Hotels
- Alpharetta, GA
About this business
Location details
3331 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
The staff is really rude, they cant even help with the reservation even after i call to make sure they had rooms available i was lied to
Business response:
Maribel, we are sorry for the reservation and service issue you encountered while you were here and regret your stay was not a pleasant time with us. We provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Why even hire maids to clean? This stay was the most miserable experience of my life. It was so loud I couldn’t sleep. Next door people screaming all night. The towels were not clean. Stain on my bed. It smelt. The air didn’t work. Had to crack the window. It was either too hot of water or too cold. And the employees seemed miserable and that made me miserable!! I would like full refund!
Business response:
Chelsea, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Business response:
We are very sorry your stay did not meet your expectations. We never want any of our guests to leave unhappy; therefore, we apologize for not delivering the experience you deserve. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management
Noisy fridge keeps making noise as if someone is knocking on the door. Could not sleep. Also they did not clean the room after first night.
Business response:
Thank you for being our guest. We are sorry for the noise issue you experienced due to the refrigerator in your room, and that disturbed your sleep. We have alerted our maintenance team about it, and they are checking and fixing it immediately. Also, please know to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future... read more
The cleaning ladies stole our clothes and belongings. Beware! And the front desk lady was very rude, black hair
Business response:
Dear Bw, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Travelers review There's nothing on this site that says cash is not accepted. The receptionist was totally lost and could not help me. So please if you're going to this Hotel make sure have a credit card available.
Business response:
Terrance, we are sorry you were inconvenienced by our payment policy and apologize for the service issue. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clearly in the future when working with tour groups. Your feedback for the service issue is shared with the front office team to be more diligen... read more
Poor condition Broken lamp. Could not get more than One extra pillow. Room desc said sofa but it only had a recliner.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Extremely basic It’s a great place to stay if you are an illegal immigrant who works construction. The front desk requires that you sign out pots/pans/dishes/coffee maker. Printing anything costs $1 a page, and the “breakfast” is some granola bars and instant oatmeal packets on a cart with coffee. Rooms get cleaned once a week, so if you are there less than a week you are out of luck unless you pay $5 - just pick up fresh towels at the front desk. The secret code for hot water in the shower is to set it for cold water - t... read more
Business response:
Thank you for being our guest. We are sorry to know you didn’t like our hotel policies and offer our apologies for the difficulties you went through. Your feedback shares the areas we need to improve at, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. Please consider giving us another chance to provide you with a better stay in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
How is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East rated?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East has a 3.4 star rating with 1,193 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East open?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East is open now. It will close tomorrow at 12:00 a.m.