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Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
- Hotels
- Alpharetta, GA
About this business
Location details
3331 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Horrible experience I spent over an hour waiting to be checked in, during that time period there was a large group in front of me having issues. I asked 2 questions to the employee, at which point he proceeded to yell at me that he didn’t need my help, step away from the desk (wasn’t near the desk), wait outside and then called the cops when I refused to leave. He continued to yell at me after I had already said proceed with what you are doing which he didn’t. After waiting an hour and the enployee helping 4 other guests tha... read more
Business response:
Katie, thank you for your review. We apologize for the difficulties you had at our front desk and for the poor service you received from one of our associates. Please be assured that we’re investigating what went wrong in your instance, and we are taking measures to prevent such scenarios from happening again in future. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
I would not recommend Extended Stay unless the go thru major upgrades. It could have just been my room, but I doubt it. The front desk person was pleasant and did everything she could.
Business response:
Thank you for the feedback about your recent stay. We are constantly looking ahead, budgeting and planning for future updates and renovations. We are sorry your stay did not meet your expectations and hope you will visit us in the future to see the progress we are making. Sincerely, Hotel Management
Never again this place has horrible service from hotel amenities to the customer service go to and another kitchenette hotel
Business response:
Thank you for taking the time to share your comments. Our goal is to provide excellent service,so we apologize this was not your experience. Your concerns have been shared with the entire team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
The staff is really rude, they cant even help with the reservation even after i call to make sure they had rooms available i was lied to
Business response:
Maribel, we are sorry for the reservation and service issue you encountered while you were here and regret your stay was not a pleasant time with us. We provide thorough training for all associates, and we will redouble our efforts so that no future guests encounter a similar issue. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Why even hire maids to clean? This stay was the most miserable experience of my life. It was so loud I couldn’t sleep. Next door people screaming all night. The towels were not clean. Stain on my bed. It smelt. The air didn’t work. Had to crack the window. It was either too hot of water or too cold. And the employees seemed miserable and that made me miserable!! I would like full refund!
Business response:
Chelsea, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Business response:
We are very sorry your stay did not meet your expectations. We never want any of our guests to leave unhappy; therefore, we apologize for not delivering the experience you deserve. We would like to regain your trust, and we hope to host you again in the future. Sincerely, Hotel Management
Noisy fridge keeps making noise as if someone is knocking on the door. Could not sleep. Also they did not clean the room after first night.
Business response:
Thank you for being our guest. We are sorry for the noise issue you experienced due to the refrigerator in your room, and that disturbed your sleep. We have alerted our maintenance team about it, and they are checking and fixing it immediately. Also, please know to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
How is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East rated?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East has a 3.5 star rating with 1,272 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East open?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East is open now. It will close tomorrow at 12:00 a.m.