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Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
- Hotels
- Alpharetta, GA
About this business
Location details
3331 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front Desk Closes Early!! Hotel lobby was closed when we arrived... yes closed. Then it took forever for me to call them to get them to open the door then finally I get in and they didn't find my reservation that i had booked the day before and paid for. The staff in the morning was rude and had a handwritten note about me attached to something I needed to sign. I tried to read it and she snatched it out of my hands and said it was a personal note that i didn't need fo read. Like excuse me. Will not book another extended sta... read more
Business response:
Britany, thank you for sharing this review. Please accept our sincere apologies for the issues you experienced with our front desk service. Your experience is not indicative of the service we normally provide, and we regret that we fell short in this instance. We take these reviews very seriously and have shared your concerns with our team to ensure this is not repeated. We hope you and your family will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, Hotel Management
Rooms are not to par.
Business response:
Thank you for taking the time to review your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Bad do not stay Things where not good. First night there with my kids they gave my room to another couple that walked in on us. Had to wait to get clean bedding and my kids where ready to go to sleep. Never again
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
The room was very nice, however, the air conditioning did not work. Also, the bathroom light was out.
Business response:
Thank you for bringing these issues to our attention. Although you liked your room, we are sorry for the maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with our concerned team to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
The breakfast was terrible. I've never seen that before. There is only coffee, serial bars and instant oatmeals without milk. After check in, I walked in the room, a staff was cleaning with closed door. I was embarassed that someone in the room. I never stay again.
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Horrible stay at this Hotel The bathtub was stained. Top of the refrigerated had 2 dead bugs. The stove needed cleaning. During the stay the water was turned off for 30 minutes, I was unable to wash hands or flush toilet.
Business response:
Dave, on behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We will address this matter with our housekeeping associates immediately to take corrective action so that it does not happen again. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Old, tired facility. The continental breakfast was a cup of coffee. The people at the front desk were not attentive.
Business response:
We apologize for the disappointing stay you had with us. We are disappointed to read that you were not pleased with our breakfast and the service we offered. Your feedback is important to us as it will help us to improve our facilities and amenities going forward. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Better quality for the same price in the area The room was heavily bleached - very strong smell. Facility very depressing. So called "breakfast" doesn't deserve this name.
Business response:
Pawel, thank you for staying with us and for the review. We are sorry for the cleanliness issue you experienced in your suite while here. Your feedback has been shared with our Housekeeping staff to make sure this room receives a deep cleaning and also have shared with our Brand Leaders to assist them when determining new offerings for future implementation in regard to breakfast specifics. Thanks again, and we hope to welcome you back for enjoying a much better visit. Sincerely, Hotel Management
Business response:
Thank you for choosing to stay at our hotel. We are terribly sorry for falling short of your expectations during your visit. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
How is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East rated?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East has a 3.4 star rating with 1,226 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East open?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East is open now. It will close tomorrow at 12:00 a.m.