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Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
- Hotels
- Alpharetta, GA
About this business
Location details
3331 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Better quality for the same price in the area The room was heavily bleached - very strong smell. Facility very depressing. So called "breakfast" doesn't deserve this name.
Business response:
Pawel, thank you for staying with us and for the review. We are sorry for the cleanliness issue you experienced in your suite while here. Your feedback has been shared with our Housekeeping staff to make sure this room receives a deep cleaning and also have shared with our Brand Leaders to assist them when determining new offerings for future implementation in regard to breakfast specifics. Thanks again, and we hope to welcome you back for enjoying a much better visit. Sincerely, Hotel Management
Business response:
Thank you for choosing to stay at our hotel. We are terribly sorry for falling short of your expectations during your visit. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Extremely RUDE & SUPER IGNORANT STAFF ! ! ! Check in was reasonable. I extended my stay via web prior to check-out the following morning. Nevertheless, an extremely rude female representative from the front desk comes by and bang on the door telling me it's past check-out time. I had to inform her that I extended my stay and I paid online. She checked her paperwork saying that it wasn't on her list. I said if you ran your list at 9:00 a.m I'm most certain guest whom extended their stay within the hour or two wouldn't be on y... read more
Business response:
First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
DON'T !!!!!! There are two extended stay hotels next to each other. Don't be fooled !!! This is the old bad and dirty one. A friend of mine who lives nearby told me to book this hotel because it was new. But to my great surprise, I was booked to the old building. The chair in the room had stains all over, the carpet was very dirty and the room was smelly. The receptionist was wonderful, very kind, patient and helpful. I am sorry I don't remember her name, but she was working on the night of Jan 29th. Management should give h... read more
Business response:
Monica, thank you for staying at our hotel. We are happy to read you had an overall nice stay and that you liked the service offered by our staff. However, we apologize for the cleanliness issue you experienced and regret the inconvenience caused. Your feedback has been shared with our housekeeping staff to ensure they are more diligent in their work. It was a pleasure having you both as our guest, and we would like to regain your trust to serve you again in the future. Sincerely, Hotel Management
Accounting Issues!!! Issues with accounting!!!!
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Please contact our General Manager directly if you would like to provide more information to further discuss this matter. Thank you again for your feedback, and we hope you will consider staying with us again in the future. Hotel Management
Not worth it as per the room cost. Lights were not working. Breakfast was not up to mark. No room service readily available.
Business response:
I am very sorry we failed to deliver the exceptional stay you deserved. We apologize for falling short of your expectations. Your feedback is invaluable and highlights the areas that need attention. Your review will be taken as a tool to ensure that all procedures within our respective departments are being followed. I encourage you to try us again in the near future. I am confident you will enjoy a better stay. Sincerely, General Manager
A major disappointment Carpet and shower curtain both worn and torn. No dishes in the kitchen. Dark hallway. Breakfast very bad
Business response:
Bob, we're sorry for the unpleasant experience you had while your stay with us. Also, please know, our kitchenware is kept at the front desk to ensure its cleanliness, and it is available on request. We apologize once more and will ensure our front desk staff offers clear communications about our offerings going forward. We hope you will see us again soon. Sincerely, General Manager
never visit again. The hotel and rooms need to be upgraded, the pool was dirty, everything about this location was bad. This hotel has certain rooms that they place people with the discount prices and they are horrible. I will never recommend or visit this location again.
Business response:
Jackie, we sincerely apologies for the problems you encountered during your visit. Our goal is to provide a comfortable, clean, and stress-free stay, and we are sorry we fell short of this. We will share your comments with our management team in an effort to improve our facilities moving forward. Please consider giving us another opportunity to redeem ourselves in the future. Sincerely, General Manager
Not well maintained Bathroom exhaust fan and shower made loud terrible noises when on
Business response:
Please accept our apologies for providing a less than perfect experience during your stay. I am sorry for the issues you encountered in your bathroom and your concerns have been shared with my maintenance team to take corrective actions immediately. We hope you will give us another chance to provide you with a better experience. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
How is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East rated?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East has a 3.4 star rating with 1,193 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East open?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East is open now. It will close tomorrow at 12:00 a.m.