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Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
- Hotels
- Alpharetta, GA
About this business
Location details
3331 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Done with this hotel! My room was nasty! Hair was in shower and on the bed
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
I'm on the 2nd floor and whom ever banged on the floor half the night and part that morning.
Business response:
Janice, we are sorry you couldn’t experience a good night’s sleep due to the disturbance caused in the midnight. Please consider giving us a chance to provide you with a better stay. Sincerely, Hotel Management
mala experiencia con Hoteles.com muy mal, llegue al hotel y no encontraron ninguna reserva, debí salir para otro hotel
Business response:
Carlos, we are terribly sorry about the issues you experienced with your reservation. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
The parking lot is ridiculous.It is dark and very unsafe.I had to park next door at the second location.
Business response:
We are sorry for not living up to your expectations for a perfect stay and that you felt unsafe with the parking facility when you were here. Please also know our top priority is the safety and security of our guests and employees. Our team is well trained to handle any situation and maintains a good environment. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Timothy, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Long drive. Important meeting. No shower. No good. No hot water. Barely enough cold water pressure to brush teeth. Was a cold night and no heat.
Business response:
Steven, thank you for your honest comments about your stay with us. We sincerely apologize for the maintenance issue you encountered. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. We hope this isolated incident will not deter you to visit us again. Sincerely, Hotel Management
Front Desk Closes Early!! Hotel lobby was closed when we arrived... yes closed. Then it took forever for me to call them to get them to open the door then finally I get in and they didn't find my reservation that i had booked the day before and paid for. The staff in the morning was rude and had a handwritten note about me attached to something I needed to sign. I tried to read it and she snatched it out of my hands and said it was a personal note that i didn't need fo read. Like excuse me. Will not book another extended sta... read more
Business response:
Britany, thank you for sharing this review. Please accept our sincere apologies for the issues you experienced with our front desk service. Your experience is not indicative of the service we normally provide, and we regret that we fell short in this instance. We take these reviews very seriously and have shared your concerns with our team to ensure this is not repeated. We hope you and your family will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, Hotel Management
Rooms are not to par.
Business response:
Thank you for taking the time to review your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Bad do not stay Things where not good. First night there with my kids they gave my room to another couple that walked in on us. Had to wait to get clean bedding and my kids where ready to go to sleep. Never again
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
How is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East rated?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East has a 3.5 star rating with 1,272 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East open?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East is open now. It will close tomorrow at 12:00 a.m.