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Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
- Hotels
- Alpharetta, GA
About this business
Location details
3331 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Missing stuff!! I stayed only one night and when I came in the room no pillows were available nor a tv remote. I had to go to the reception desk and get a remote and the receptionist said she would get me some pillows. Two hours later I got some poorly put together pillow. I will not be going back to this place. Thank you!
Business response:
Thank you for your review. Please accept our apologies for the poor service you experienced when you contacted our front desk. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff members, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. ... read more
Worst hotel services ever. Worst value for price Worst experience at a hotel. No services provided yet you still charge regular prices House keeping every 7 days(absurd).Customers have to carry their wet and dirty towels to front desk, so when I did front desk told me they had no towels to give me in exchange. So I could not bathe. Horrible experience and you have the nerve to charge the same rates as real hotels that provide real service. I have already started telling everyone about your horrible service.
Business response:
Stephen, thank you for sharing your experience. Please accept our apologies for failing to provide you with excellent service. We pride ourselves on providing an enjoyable stay to all of our guests, and we are committed to doing so. We appreciate your feedback, which serves to help us do a better job in achieving that goal. We sincerely hope you will give us another chance to provide you with exceptional service in the near future so we can regain your confidence. Sincerely, General Manager
Look elsewhere I was very disappointed with the overall condition of this hotel. The lobby and common areas were dirty, smelled bad and were worn down. The room was clean enough, but the walls are paper-thin, and there was a lot of commotion going on in adjacent rooms. A lot of people live here on an extended basis, so it has the feel of cheap housing. I didn't feel safe and was not comfortable.
Loud, Noisy and less than clean - No Fruit !! Worst hotel experience ever. An intoxicated guest tried to get in my room and pushed, banged around and fumbled at the door before finally giving up and going away. Not your fault I know. Next, my neighbors had a huge fight. First in their room and then in the hall. Door slamming, yelling and noises that sounded like someone was getting pushed against the wall. After about 15 minutes and no stopping I called the front desk. The guy up front was trying to get them to quiet down. L... read more
One of the worst hotels I've been in, in a while. Waited at the front desk for 20 minutes to check in, room stunk like smoke in a non smoking room, condoms on front walk way.
Business response:
Your review was recently brought to our attention, and we would like to take a moment to respond. We were disappointed to hear your stay was not a positive one due to the long wait at the front desk, the odor issue, and the deplorable trash on the exterior of the hotel. In response to your feedback, I am sharing you review with all team members and we will address each issue to ensure it does not happen again. It is very helpful for us to hear from our guests because it helps us to identify any concerns with our hotel. We ho... read more
Avoid if possible
Be careful Arrived at 3:30 am to find out the there's no available room although I pre-booked the room via hotels.com. After many arguments with the hotel staff and the hotels.com representative, the hotel was able to offer me a fullbed room. Although my original repair stood was for a queen size bed, I had to accept it as it was to late and I need a place to stay . So disappointed of the hotel and of the hotels.com website . The other thing although the say that breakfast is included you figure out in the morning that there... read more
Never again! Stayed 2 nights. No blanket on bed. Sofa bed absolutely disgusting. Towels were never replaced. Lights in sitting area didnt work. Wasnt worth the cost.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. A complimentary linen exchange is also available at the front desk. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our ro... read more
When I got to the hotel, we were shown to a room that was not what we had booked. We booked a double room with a sofa bed but we're given a queen with a sofa bed. When I notified the front desk, they told me there was nothing they would do because I booked on hotel.com. I was told to call hotel.com and ask to be booked at another hotel because they did not have a room that could accommodate us. They didn't even have blankets for the sofa bed. This was the worst service I have ever received.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your room preference was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
How is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East rated?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East has a 3.4 star rating with 1,193 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East open?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East is open now. It will close tomorrow at 12:00 a.m.