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Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
- Hotels
- Alpharetta, GA
About this business
Location details
3331 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extremely RUDE & SUPER IGNORANT STAFF ! ! ! Check in was reasonable. I extended my stay via web prior to check-out the following morning. Nevertheless, an extremely rude female representative from the front desk comes by and bang on the door telling me it's past check-out time. I had to inform her that I extended my stay and I paid online. She checked her paperwork saying that it wasn't on her list. I said if you ran your list at 9:00 a.m I'm most certain guest whom extended their stay within the hour or two wouldn't be on y... read more
Business response:
First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
DON'T !!!!!! There are two extended stay hotels next to each other. Don't be fooled !!! This is the old bad and dirty one. A friend of mine who lives nearby told me to book this hotel because it was new. But to my great surprise, I was booked to the old building. The chair in the room had stains all over, the carpet was very dirty and the room was smelly. The receptionist was wonderful, very kind, patient and helpful. I am sorry I don't remember her name, but she was working on the night of Jan 29th. Management should give h... read more
Business response:
Monica, thank you for staying at our hotel. We are happy to read you had an overall nice stay and that you liked the service offered by our staff. However, we apologize for the cleanliness issue you experienced and regret the inconvenience caused. Your feedback has been shared with our housekeeping staff to ensure they are more diligent in their work. It was a pleasure having you both as our guest, and we would like to regain your trust to serve you again in the future. Sincerely, Hotel Management
Accounting Issues!!! Issues with accounting!!!!
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Please contact our General Manager directly if you would like to provide more information to further discuss this matter. Thank you again for your feedback, and we hope you will consider staying with us again in the future. Hotel Management
Not worth it as per the room cost. Lights were not working. Breakfast was not up to mark. No room service readily available.
Business response:
I am very sorry we failed to deliver the exceptional stay you deserved. We apologize for falling short of your expectations. Your feedback is invaluable and highlights the areas that need attention. Your review will be taken as a tool to ensure that all procedures within our respective departments are being followed. I encourage you to try us again in the near future. I am confident you will enjoy a better stay. Sincerely, General Manager
A major disappointment Carpet and shower curtain both worn and torn. No dishes in the kitchen. Dark hallway. Breakfast very bad
Business response:
Bob, we're sorry for the unpleasant experience you had while your stay with us. Also, please know, our kitchenware is kept at the front desk to ensure its cleanliness, and it is available on request. We apologize once more and will ensure our front desk staff offers clear communications about our offerings going forward. We hope you will see us again soon. Sincerely, General Manager
never visit again. The hotel and rooms need to be upgraded, the pool was dirty, everything about this location was bad. This hotel has certain rooms that they place people with the discount prices and they are horrible. I will never recommend or visit this location again.
Business response:
Jackie, we sincerely apologies for the problems you encountered during your visit. Our goal is to provide a comfortable, clean, and stress-free stay, and we are sorry we fell short of this. We will share your comments with our management team in an effort to improve our facilities moving forward. Please consider giving us another opportunity to redeem ourselves in the future. Sincerely, General Manager
Not well maintained Bathroom exhaust fan and shower made loud terrible noises when on
Business response:
Please accept our apologies for providing a less than perfect experience during your stay. I am sorry for the issues you encountered in your bathroom and your concerns have been shared with my maintenance team to take corrective actions immediately. We hope you will give us another chance to provide you with a better experience. Sincerely, General Manager
Missing stuff!! I stayed only one night and when I came in the room no pillows were available nor a tv remote. I had to go to the reception desk and get a remote and the receptionist said she would get me some pillows. Two hours later I got some poorly put together pillow. I will not be going back to this place. Thank you!
Business response:
Thank you for your review. Please accept our apologies for the poor service you experienced when you contacted our front desk. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff members, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. ... read more
Worst hotel services ever. Worst value for price Worst experience at a hotel. No services provided yet you still charge regular prices House keeping every 7 days(absurd).Customers have to carry their wet and dirty towels to front desk, so when I did front desk told me they had no towels to give me in exchange. So I could not bathe. Horrible experience and you have the nerve to charge the same rates as real hotels that provide real service. I have already started telling everyone about your horrible service.
Business response:
Stephen, thank you for sharing your experience. Please accept our apologies for failing to provide you with excellent service. We pride ourselves on providing an enjoyable stay to all of our guests, and we are committed to doing so. We appreciate your feedback, which serves to help us do a better job in achieving that goal. We sincerely hope you will give us another chance to provide you with exceptional service in the near future so we can regain your confidence. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
How is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East rated?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East has a 3.4 star rating with 1,226 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East open?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East is open now. It will close tomorrow at 12:00 a.m.