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Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
- Hotels
- Alpharetta, GA
About this business
Location details
3331 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was very nice, however, the air conditioning did not work. Also, the bathroom light was out.
Business response:
Thank you for bringing these issues to our attention. Although you liked your room, we are sorry for the maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with our concerned team to see where we fell short and to ensure it does not happen again. We are really sorry for your experience and hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
The breakfast was terrible. I've never seen that before. There is only coffee, serial bars and instant oatmeals without milk. After check in, I walked in the room, a staff was cleaning with closed door. I was embarassed that someone in the room. I never stay again.
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Horrible stay at this Hotel The bathtub was stained. Top of the refrigerated had 2 dead bugs. The stove needed cleaning. During the stay the water was turned off for 30 minutes, I was unable to wash hands or flush toilet.
Business response:
Dave, on behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We will address this matter with our housekeeping associates immediately to take corrective action so that it does not happen again. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Old, tired facility. The continental breakfast was a cup of coffee. The people at the front desk were not attentive.
Business response:
We apologize for the disappointing stay you had with us. We are disappointed to read that you were not pleased with our breakfast and the service we offered. Your feedback is important to us as it will help us to improve our facilities and amenities going forward. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Better quality for the same price in the area The room was heavily bleached - very strong smell. Facility very depressing. So called "breakfast" doesn't deserve this name.
Business response:
Pawel, thank you for staying with us and for the review. We are sorry for the cleanliness issue you experienced in your suite while here. Your feedback has been shared with our Housekeeping staff to make sure this room receives a deep cleaning and also have shared with our Brand Leaders to assist them when determining new offerings for future implementation in regard to breakfast specifics. Thanks again, and we hope to welcome you back for enjoying a much better visit. Sincerely, Hotel Management
Business response:
Thank you for choosing to stay at our hotel. We are terribly sorry for falling short of your expectations during your visit. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Extremely RUDE & SUPER IGNORANT STAFF ! ! ! Check in was reasonable. I extended my stay via web prior to check-out the following morning. Nevertheless, an extremely rude female representative from the front desk comes by and bang on the door telling me it's past check-out time. I had to inform her that I extended my stay and I paid online. She checked her paperwork saying that it wasn't on her list. I said if you ran your list at 9:00 a.m I'm most certain guest whom extended their stay within the hour or two wouldn't be on y... read more
Business response:
First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
DON'T !!!!!! There are two extended stay hotels next to each other. Don't be fooled !!! This is the old bad and dirty one. A friend of mine who lives nearby told me to book this hotel because it was new. But to my great surprise, I was booked to the old building. The chair in the room had stains all over, the carpet was very dirty and the room was smelly. The receptionist was wonderful, very kind, patient and helpful. I am sorry I don't remember her name, but she was working on the night of Jan 29th. Management should give h... read more
Business response:
Monica, thank you for staying at our hotel. We are happy to read you had an overall nice stay and that you liked the service offered by our staff. However, we apologize for the cleanliness issue you experienced and regret the inconvenience caused. Your feedback has been shared with our housekeeping staff to ensure they are more diligent in their work. It was a pleasure having you both as our guest, and we would like to regain your trust to serve you again in the future. Sincerely, Hotel Management
Accounting Issues!!! Issues with accounting!!!!
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. Please contact our General Manager directly if you would like to provide more information to further discuss this matter. Thank you again for your feedback, and we hope you will consider staying with us again in the future. Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
How is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East rated?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East has a 3.5 star rating with 1,272 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East open?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East is open now. It will close tomorrow at 12:00 a.m.