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Extended Stay America Select Suites - Atlanta - Buckhead
- Hotels
- Atlanta, GA
About this business
Location details
3967 Peachtree Rd., Atlanta, GA, 30319, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not So Good It all started when I called in to see if I could check in at 1 o’clock and was told I could. When I arrived, I was greeted by an employee that didn’t look too happy to see me. I was then told that the room was not ready, that it would be another 30 minutes, and that I would receive a call when it was ready. 45 minutes later, I received a call stating that my room was ready. Upon receiving my keys, I was told about the grab and go breakfast which was simply granola bars, instant oatmeal, and coffee. When I got to... read more
Business response:
Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
How many things can go wrong in one visit? I booked the hotel from Expedia. I was charged when I booked -- the amount is on my credit card statement. I arrived at 4am, hoping to sleep for 3 hours before attend a meeting. When I walked in, no one was at the front desk. I waited for more than 30 minutes when the staff came -- his boss asked him to do laundry at night. He asked me to pay - full amount and $35 more than Expedia price. I showed him my itinerary but he could not honor the price and asked me to pay and get refund f... read more
Business response:
Lixin, we sincerely apologize for the difficulties you had at the time of your check-in. We want all our guests to have a pleasant stay and leave us satisfied and well-rested, but we regret this wasn’t your experience. We have shared your feedback with our staff members as a training tool and steps have already been taken to prevent these mistakes from being repeated in the future. Please give us another chance to accommodate you so we can deliver you a great stay. Sincerely, Hotel Management
Very Smelly When I first arrived I was given a room that smelt like multiple people had urinated on the floor and never cleaned it up. I requested a change and as I retrieved my luggage another guest walked by and said does your room stink too? The staff was very kind and gave me a new room but when I got in the new room I saw a larger bug scurrying across the floor. It smelt a bit better but I was already grossed out from the first room so slept with as much clothing to make sure I didn't get bit by something.
Business response:
We apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with our housekeeping department to make sure all procedures are being followed so this does not happen again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Horrible Unprofessional customer service , they took 20 min to do my check in lady in front desk seemed to not care very loud noise coming from fridge and hotel smells like weed specially in the elevators Never coming back neither recommend to anyone
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Nasty. Hair everywhere
Business response:
Mark, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
I would not stay here again. Checked in at 10:30 pm with my wife and 6-year-old daughter. Opened our room door to see someone on the bed watching TV. Carried all of our stuff back to the front desk and got a new room. Staff was confused and called the room the woman who answered gave her name and said she had just been startled by us barging into her room. The staff gave us a new room. It smelled like mildew and cigarettes. The bathroom door would not stay closed and the pillows felt like someone had stuck old shoes into pil... read more
Business response:
Tom, thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, Hotel Management
It was worst of any hotel I have been to and never will again make a mistake of using Expedia' s guest rating system to book any accommodations
Business response:
Shobha, we apologize that we failed to provide you an exceptional stay. Everything we do is aimed at providing you with a better hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Saw three roaches in my room within 2 hours of check in. I checked out after one night and cancelled the rest of the nights.
Business response:
Please accept our sincere apologies for the inconvenience you encountered in your room. Our promise to our guest includes a commitment to providing a clean, fresh environment, and I am very sorry that did not happen when you were here. The pest control provider has been contacted and the hotel will be serviced soon, and we also are working to ensure procedures are being followed to prevent any future infestation. We would like to encourage you to give us another chance of showcasing you our improved side on a future date. S... read more
Roaches One word roaches!!!! I. The room in the hall way everywhere
Business response:
I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with our housekeeping department to make sure all procedures are being followed so this does not happen again. I hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Buckhead
How is Extended Stay America Select Suites - Atlanta - Buckhead rated?
Extended Stay America Select Suites - Atlanta - Buckhead has a 3.3 star rating with 1,855 reviews.
When is Extended Stay America Select Suites - Atlanta - Buckhead open?
Extended Stay America Select Suites - Atlanta - Buckhead is open now. It will close tomorrow at 12:00 a.m.