This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Atlanta - Buckhead
- Hotels
- Atlanta, GA
About this business
Location details
3967 Peachtree Rd., Atlanta, GA, 30319, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
All was good until the morning... Room was nice, slept good, got up late and wanted coffee....breakfast was supposed to be from 6:30 am to 9:30 am, but at 8:40am there was NO COFFEE, NO BREAKFAST. The desk clerk said the shipment had not come in, they ran out. Gave me a coffee maker to take to my room. So much for the 'grab and go' breakfast that was advertised. Very disappointed.
Business response:
Thank you for your feedback. Although you liked your room, we are sorry for not meeting your expectations in regards to our grab-and-go breakfast. Your review has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management
This property--which can't be very old, appears to be a 50 year old, run down hotel. Terrible property; and not nearly as good as the pictures.
Business response:
Thank you for choosing to stay at our hotel. We are terribly sorry for falling short of your expectations during your visit. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Only advantage of the hotel is its location, close to MARTA and Buckehead--otherwise hotel is pretty rundown--don't be fooled by promise of free breakfast--literally, coffee and a basket of sports bars--only fitness equipment is a tread mill and cheap cross trainer--recommend you bring headphones, as the "fitness center" houses the washer and dryer
Business response:
Thank you for being our guest. We are happy to know you had an overall nice stay. However, we are sorry you were unhappy with our breakfast offerings and regret the inconvenience caused. Your comments in regard to breakfast specifics have been shared with our Brand Leaders to assist them when determining new offerings for future implementation. Thanks once more for being our guest, and we look forward to hosting you again. Sincerely, Hotel Management
staff was the worst ever hotel overcharged me . I paid $125 per night, and their own website (extended stay America) was offering the same room for $84 plus tax or roughly 100 per night for a difference of 25 per night. When I complained about the discrepancy, I was accused of trying to argue with them and the issue was ignored.
Business response:
Joseph, thanks for the feedback. Please know, different booking websites offer different rates based on the inventory available. Nevertheless, we will ensure better deal on your next visit. We appreciate your business and hope you will consider giving us another chance when in the area. Sincerely, Hotel Management
Never again Never again!
Business response:
Please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Worst hotel ever! The hotel smelled like marijuana and my small kids were terrified to stay at this hotel. We only stayed 5 hours, my 13 year old son even woke up in the middle of the night and thought we would be robbed. We packed and left.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Olivia was a model train track and a train coming by every 20 15-20 minutes, Train station a block away, Atlanta homeless everywhere
Business response:
Thanks for staying with us and taking the time to evaluate our hotel. Our goal is to provide a comfortable stay with your room being a quiet place to relax and sleep. We are very sorry this was disrupted by noise from the train. We hope you will give us another opportunity to show you our excellent hospitality should your travels bring you this way again! Sincerely, Hotel Management
Very disappointed with “breakfast” We booked this hotel because they advertised a free breakfast. When we went to the breakfast room in the morning, we were greeted with coffee, hot chocolate packets and packets of PLAIN Quaker instant oatmeal along with some hot water. This is NOT a breakfast. We were very disappointed. Our room was fine. There were some hairs in the sheets though. Overall we would not recommend this location.
Business response:
Jennifer, I apologize for the disappointing stay you had with us. We are extremely sorry to read that you were not pleased with the breakfast we offer. Your concerns will be shared with my food and beverages team to take corrective measures. I have also shared your feedback with my housekeeping team to take to make sure this is not repeated again. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Hangout Hotel This hotel is not for families. The hotel is for workers needing a place to complete their work week/ month although the hotel has upgraded the staff is non caring and very abrupt not friendly. They smell the stench of marijuana throughout the halls and they turn away My children and I were in non smoking room but had to deal with cigarette and marijuana smoke . I had to search with the staff to find a clean and accepting room to stay in because we were charged and given the wrong room with the wrong sized bed ... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Buckhead
How is Extended Stay America Select Suites - Atlanta - Buckhead rated?
Extended Stay America Select Suites - Atlanta - Buckhead has a 3.3 star rating with 1,855 reviews.
When is Extended Stay America Select Suites - Atlanta - Buckhead open?
Extended Stay America Select Suites - Atlanta - Buckhead is open now. It will close tomorrow at 12:00 a.m.