Extended Stay America Select Suites - Atlanta - Buckhead

Business response:

Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Aaron, thank you for taking the time to evaluate your stay. We are sorry for your disappointment with our breakfast offerings and for the cleanliness issues you encountered. Your review will be discussed with the management team to make necessary corrections. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Phillip, thank you for being our guest. We are sorry you were unhappy with your room that our grab-and-go breakfast offerings were not to your liking. Your feedback has been shared with our Brand Leaders so they have knowledge of our guests' desires regarding the breakfast choices and will assist them in determining new future offerings. We hope we have the opportunity of hosting you back again for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management 

Business response:

Michelle, we sincerely apologize for falling short of your expectations for an enjoyable stay. Please accept our sincere apologies for the difficulties you encountered while you were here. Your feedback is important to us, so it has been discussed with the concerned team in an effort to deliver better service and facilities moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management 

Business response:

Thanks for reviewing your stay with us! We apologize that you were disturbed by the noise from and that you were disappointed with our grab-and-go breakfast. Your comments remind us there is always a need for improvement and have shared with our engineering team. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope you will come back and see us the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thomas, thank you for bringing the internet issues to our attention. We are so sorry for any inconveniences caused by disruptions in connectivity. We take you feedback seriously and hope that we have the opportunity to serve you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management