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Extended Stay America Select Suites - Atlanta - Buckhead
- Hotels
- Atlanta, GA
About this business
Location details
3967 Peachtree Rd., Atlanta, GA, 30319, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If I had the choice I’d Stay..... The management doesnt really seem to have a regards for anything other than peoples person lifestyles. Really rude and inappropriate.
Business response:
Thank you for staying with us and taking the time to share your concerns. We are sorry your experience was less than perfect and you did not receive attentive service. Your feedback will be shared with our team to prevent such issues in the future. We encourage you to try us again soon as we are sure you will enjoy a much better stay. Sincerely, Hotel Management
upon check in was informed by clerk they had no pots pans or dishware The reason i booked this hotel was to have a kitchen in it so i could cook. After telling the clerk this he located some dishes but that was all. I had to go out and buy the cookware that i needed
Business response:
Frank, thanks for being here. We are sorry for the issues you experienced and regret the inconvenience caused. Please note to ensure cleanliness of kitchenware and as per our brand standards, these items are available at the front desk. Thanks once more, and we encourage you to try us again in the near future, as we are confident you will enjoy a better visit. Sincerely, Hotel Management
Business response:
James, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Needs some help from corporate The room was supposed to be non-smoking, however the previous guests definitely smoked in there, as everything had that stale smoke scent, including the linens. The heating/ac plug in unit didnt work properly; set it to 65 degrees for heat, and the room would crank up 80. Set it at 62 degrees and it would not turn on and would get down to 50 in the room. Some of the front desk folks were great, the others definitely didnt like their jobs and were quite cold in their tone with guests.
Business response:
Oliver, we are sorry you experienced so many difficulties with us. Our maintenance team is inspecting the room where you stayed, and rectifying all the issues. We want all our guest to have a great experience and hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
NEVER AGAIN! Metro station (NOISE) behind hotel! Where do I start? The main entrance was locked so I had to stand outside in the cold rainy weather for a few minutes until the receptionist let me in. I check-in and I get a room on the 2nd floor. Upon entering the room, I notice: a funky smelling odor, the bed completely unmade (blanket & pillows were on the couch), and dirty dishes! So, I go back to the receptionist who apologized and gave me a room on the 1st floor. Upon entering the room, I notice: the same funky odor, the... read more
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Inexpensive option, but you get what you pay for The location was perfect for my trip and it is walking distance to the Marta (metro) station which goes to the airport. The hotel staff was friendly when they were available, but most of the time I ( and other guests) had to wait at the front desk for an employee to show up. I was able to check in early and they made an effort to locate me in a room near my associate. My room was a nice size, but it was run down and did not have any lightbulbs in the lamps and the tv remote di... read more
Business response:
Frank, we appreciate you choosing us and providing valuable feedback about your stay. Our goal is for each guest to leave completely satisfied, and we are sorry we did not meet this goal during your visit. We hope you will give us another opportunity to provide you with the outstanding experience you should always expect from us. Sincerely, Hotel Management
Flooding issues Flooded in first room. Had to get two rooms to replace my suite to accommodate my family. Then one of the new rooms toilet wouldn’t flush after my son used it to pi, and it ended up overflowing after the handy man said we just needed to pull a chain in the tub of the toilet. Had to go to another room. It was a very stressful weekend.
Business response:
Thank you so much for staying with us and for sharing your observations. We appreciate all comments, negative and positive, which help us improve our services in general. Please accept our apologies for the maintenance service issues in your room. We want to exceed our guest's expectations - especially in regards to our room's condition, and we're sorry this was not your experience. Your review has been shared with our maintenance team in order to avoid what you experienced. It's our goal to provide an excellent customer exp... read more
Horrible hotel, stay away! This hotel is horrible. The staff, if you can find them, are rude and not helpful at all. The room are dirty, outdated and asking for towels given I stayed multiple nights was like asking them for a winning lottery ticket. Under no circumstances would I stay at this hotel ever again. If I found myself in the area needing a hotel and this was the only available hotel, I would sleep in a rental car or on a bench outside before I would ever go to this hotel again. STAY AWAY!
Business response:
Mark, we strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Do not goo Staff was rude, room was dirty. Plenty of crackwhores walking around .
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Buckhead
How is Extended Stay America Select Suites - Atlanta - Buckhead rated?
Extended Stay America Select Suites - Atlanta - Buckhead has a 3.3 star rating with 1,855 reviews.
When is Extended Stay America Select Suites - Atlanta - Buckhead open?
Extended Stay America Select Suites - Atlanta - Buckhead is open now. It will close tomorrow at 12:00 a.m.