Extended Stay America Select Suites - Atlanta - Buckhead

Madeline 

on Expedia

7 years ago

Flooding issues Flooded in first room. Had to get two rooms to replace my suite to accommodate my family. Then one of the new rooms toilet wouldn’t flush after my son used it to pi, and it ended up overflowing after the handy man said we just needed to pull a chain in the tub of the toilet. Had to go to another room. It was a very stressful weekend. 

Mark 

on Expedia

7 years ago

Horrible hotel, stay away! This hotel is horrible. The staff, if you can find them, are rude and not helpful at all. The room are dirty, outdated and asking for towels given I stayed multiple nights was like asking them for a winning lottery ticket. Under no circumstances would I stay at this hotel ever again. If I found myself in the area needing a hotel and this was the only available hotel, I would sleep in a rental car or on a bench outside before I would ever go to this hotel again. STAY AWAY! 

Anonymous 

on Expedia

7 years ago

Do not goo Staff was rude, room was dirty. Plenty of crackwhores walking around . 

Anonymous 

on Expedia

7 years ago

Not So Good It all started when I called in to see if I could check in at 1 o’clock and was told I could. When I arrived, I was greeted by an employee that didn’t look too happy to see me. I was then told that the room was not ready, that it would be another 30 minutes, and that I would receive a call when it was ready. 45 minutes later, I received a call stating that my room was ready. Upon receiving my keys, I was told about the grab and go breakfast which was simply granola bars, instant oatmeal, and coffee. When I got to... read more

Lixin 

on Expedia

7 years ago

How many things can go wrong in one visit? I booked the hotel from Expedia. I was charged when I booked -- the amount is on my credit card statement. I arrived at 4am, hoping to sleep for 3 hours before attend a meeting. When I walked in, no one was at the front desk. I waited for more than 30 minutes when the staff came -- his boss asked him to do laundry at night. He asked me to pay - full amount and $35 more than Expedia price. I showed him my itinerary but he could not honor the price and asked me to pay and get refund f... read more

Anonymous 

on Expedia

7 years ago

Very Smelly When I first arrived I was given a room that smelt like multiple people had urinated on the floor and never cleaned it up. I requested a change and as I retrieved my luggage another guest walked by and said does your room stink too? The staff was very kind and gave me a new room but when I got in the new room I saw a larger bug scurrying across the floor. It smelt a bit better but I was already grossed out from the first room so slept with as much clothing to make sure I didn't get bit by something. 

Leo 

on Expedia

7 years ago

Horrible Unprofessional customer service , they took 20 min to do my check in lady in front desk seemed to not care very loud noise coming from fridge and hotel smells like weed specially in the elevators Never coming back neither recommend to anyone 

Mark 

on Expedia

7 years ago

Nasty. Hair everywhere 

Tom 

on Expedia

7 years ago

I would not stay here again. Checked in at 10:30 pm with my wife and 6-year-old daughter. Opened our room door to see someone on the bed watching TV. Carried all of our stuff back to the front desk and got a new room. Staff was confused and called the room the woman who answered gave her name and said she had just been startled by us barging into her room. The staff gave us a new room. It smelled like mildew and cigarettes. The bathroom door would not stay closed and the pillows felt like someone had stuck old shoes into pil... read more