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Extended Stay America Select Suites - Atlanta - Buckhead
- Hotels
- Atlanta, GA
About this business
Location details
3967 Peachtree Rd., Atlanta, GA, 30319, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Over all Not up to mark. Had a very good impression about extended stay before. This one completely let me down. Will skip extended stay in future.
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, General Manager
Bad refund policy I had to end a trip for personal reasons. I called to cancel two days before my check-in date, and Expedia wouldn't let me cancel. Or get a refund minus a convenience fee. Maybe it was in the small print somewhere, but I ended up paying for them to rent me a room for two nights when I was actually IN ANOTHER PART OF THE COUNTRY. I'm telling everyone I know to AVOID EXPEDIA.
Business response:
Thank you for your feedback. I am sorry for the issues you had with the third party websites. We hope you will consider us again the next time you are in this area. Sincerely, General Manager
Overall good-didn't like sharing room with roaches The people were excellent, except for someone needs to tell Reggie that when someone has a complaint about the fact the tub doesn't drain(after 15 minute shower tub was full up to overflow drain) and there were 2 large water bugs(roaches) in the room that were seen(you know if you see 1 there are at least 10 hiding) he needs to say "I'M SORRY". The only thing he said was "they just changed the a/c and they are coming in that way". Ugh! Beds are VERY comfortable. Other than t... read more
Business response:
Angelique, we would like to apologize for the issues you experienced during your stay. As you have experienced in the past from being a frequent guest with our brand, this type of stay is not typical of our hotel and the service we deliver. We have already shared your concerns with our housekeeping and maintenance team and appreciate your feedback as it let us know where we needs to improve. We're sorry once again, and hope you will choose to stay with us in the futue so we can show you the great stay you are familiar with a... read more
Forgot luggage there nobody bothered to call and let us know 2 days later we called to see if they had our missing luggage they said yes but we were already 10 hrs away
Business response:
Brenda, please accept our sincere apologies for the lack of attention at the front desk. Your experience is not indicative of the service we normally provide, so we deeply regret that we fell short in this instance. We take these reviews very seriously, and we have shared your feedback with our team so we can work to ensure this does not happen again. Please give us another chance to show you the hospitality you deserve on a future visit. Sincerely, General Manager
Not very comfortable. No ice machine. To-go breakfast is a joke.
Business response:
Thank you for your review. Please accept my apology for not meeting your expectations and for the inconvenience it caused. Please know, we have a full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on ourproperty. I have shared your concerns with my team in an effort to improve our service and facilities moving forward. We hope you will consider us again the next time you are in this area. Sincerely, General Manager
will not stay again Small, smelled musty and like stale smoke, no linen for sofa bed, staff not as friendly as we are used to at other hotels.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that you experienced issues with odors and unfriendly staff. Please accept my apology. I met with the staff, and we will communicate more to ensure that this does not happen in the future. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Disgusted They were overbooked and I didn't get to stay so I had to sleep in my car
Roach hotel I woke up at 6 AM in the morning to use the restroom and there were for roaches crawling around in the bathroom and sink
Rservation We booked rooms a few month ago, but one room was overbooked, and cannot stay for one person.
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Buckhead
How is Extended Stay America Select Suites - Atlanta - Buckhead rated?
Extended Stay America Select Suites - Atlanta - Buckhead has a 3.3 star rating with 1,855 reviews.
When is Extended Stay America Select Suites - Atlanta - Buckhead open?
Extended Stay America Select Suites - Atlanta - Buckhead is open now. It will close tomorrow at 12:00 a.m.