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Extended Stay America Select Suites - Atlanta - Buckhead
- Hotels
- Atlanta, GA
About this business
Location details
3967 Peachtree Rd., Atlanta, GA, 30319, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not value for Money Staffs were not at all helpful/friendly. Lifts not working for 7 days in a row and no repair was done within this period. Room cleaning /housekeeping is only once in 7days. Free Wifi is very weak and they always push you for paid wifi. Breakfast was available, but includes only coffee, cup cakes and oats bars. Overall, not at all worth the money they charged ($120/day).
Business response:
Please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
I did not feel safe their. My door to my room was about 5 or 6 off the floor. That made me feel uneasy.
Business response:
Thank you for evaluating your stay. We are sorry for the issues you encountered in your room and the inconvenience it caused. Your feedback has been discussed with our maintenance team to look into the issues and fix the problem immediately so that our future guest never encounter the same. Thanks again for taking time to review your stay. We hope to welcome you back soon! Sincerely, Hotel Management
Dirty and stinky The hotel smells horrible. The sheets were dirty and hadn't been changed. The room smelled like a bus station bathroom. Go stay anywhere but here! Much better value for your money someplace else.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We will address this matter with the Housekeeping team so they can take corrective actions. We hope you will consider giving us another opportunity to serve you in the future and to welcome you back again soon! Sincerely, Hotel Management
Room was smelly. Only a grab and go breakfast. Staff were friendly. Request for extra towels required speaking to four different people and tracking them all over the hotel
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
There was a lot of foot traffic, and people living there like it was an apartment. There was trash under the bed and the room had a bad smell in addition to having to clean the toilet and wiping away urine and hair. The halls are dark and gloomy. The luggage carts are in bad shape.
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Hotel is right beside train tracks For the price I paid I expected more!! The hotel smells like dogs!! The halls are hot and stuffy. My bathroom light went out and it was so dark I couldn’t shower. At 6pm The maintenance man didn’t come in until 11pm. I had to remind him to change the bulb. The room was so hot. The dogs next door barked all night. And the handicapped parking was full with other than handicapped ppl. Because of traffic it’s hard to get in and out of the hotel parking lot. The staff was very friendly but seeme... read more
Business response:
Joyce, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Not a good experience The room had a smoke odor and it was not a smoking room. The smell was awful and nothing took it away. The booking stated breakfast and it was granola bars. Very disappointed and dissatisfied with our stay
Business response:
Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Not Good Air didn't work, nor could I get someone to come fix it....awful service...will not stay again.
Business response:
We apologize for the maintenance and service issues you encountered while you were here. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Could do lots better
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Buckhead
How is Extended Stay America Select Suites - Atlanta - Buckhead rated?
Extended Stay America Select Suites - Atlanta - Buckhead has a 3.3 star rating with 1,855 reviews.
When is Extended Stay America Select Suites - Atlanta - Buckhead open?
Extended Stay America Select Suites - Atlanta - Buckhead is open now. It will close tomorrow at 12:00 a.m.