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Extended Stay America Select Suites - Atlanta - Clairmont
- Hotels
- Atlanta, GA
About this business
Location details
3115 Clairmont Rd., Atlanta, GA, 30329, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
One in the room, I stayed in had a kitchen and the faucet drips all night long. It was very noisy. I didn’t appreciate walking into the lobby and nobody at behind the desk. They were too busy in the back smoking pot because that’s what I smelled when I walked into the lobby, I’ll never stay there again
Business response:
Dear Denis, Thank you for sharing your feedback. We apologize for the inconvenience you experienced due to the maintenance issue in the room and the service issue from the front desk staff members. We will address this issue with the maintenance and front office teams to ensure they do their work diligently. We hope you will allow us to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management
I saw 3 roches from the moment i opened the door into the room and walked into the bathroom. I go downstairs and told the guy who just checked me in. He laughed and said what did i expect? Had to fight them to change me into another room. Then the guy walls of and another lady had to help me. The guy left slamming doors and being loudly uoset about me not wanting to stay in a room with roaches. Then i was told to "make sure to remind the clerk to refund the deposit when i checked out" very disappointed
Business response:
Dear Jose, Please accept our apologies for not meeting your expectations and for the inconvenience caused by the mentioned issues. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room and treat it as a precaution. Furthermore, we apologize for the behavior of our associate at the front desk, and we will review this incident with our ... read more
Third World Run Hotel From Hell The room appeared to the eye to be clean upon check in, however a couple of days into my stay I noticed little bugs, that appear to be roaches, in the bathroom. I saw more and larger ones the longer into my stayed. Some of the lighting in the room was broken and the door to the room didn't close on it's own, it had to forcibly close. I reported these physical deficiencies about the room to the hotel staff and nothing was done. I went to purchase detergent for the washer, gave the clerk $5 for ... read more
Business response:
Dear Horace, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our top priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. Moreover, we regret that our staff did not respond well to your requests and apologize for the inconvenience. We appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance to provid... read more
Online, this appress to be a nice property in a good area. Though pricy, it was the cheaper option for the area. That should have been a red flag. The room had human hair all over the shower walls, there was a time with no hot water, the doors slammed so hard that we were up all night. Loud music all over and no enforced quiet hours. The smell of pot was so strong all day AND night. No way the staff did not know it was being smoked inside. Numerous people living there (I know it says extended stay so that is to be expected) ... read more
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
the room was fine, but there was a short-circuit in the room and the power went out and there was nothing for the staff to do and my blind father who was staying in the room struggled to navigate the space in the dark
Business response:
Michael, thank you for taking the time to provide us with your feedback. We are sorry for the unexpected power outage during your stay and would like to offer our apologies for the inconvenience this caused. Our maintenance team worked diligently to get the power restored as soon as possible. We hope this incident does not keep you from choosing us again on your next visit to our area. We look forward to having you and your father stay with us again. Sincerely, Hotel Management
Toilet was broken!
Business response:
Thank you for the comments.We aresorry to hear you were inconvenienced by maintenance issues in your bathroom. Our maintenance team takes great pride in ensuring everything is working properly in each suite.We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Clairmont
How is Extended Stay America Select Suites - Atlanta - Clairmont rated?
Extended Stay America Select Suites - Atlanta - Clairmont has a 3.4 star rating with 1,660 reviews.
When is Extended Stay America Select Suites - Atlanta - Clairmont open?
Extended Stay America Select Suites - Atlanta - Clairmont is open now. It will close tomorrow at 12:00 a.m.