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Extended Stay America Select Suites - Atlanta - Clairmont
- Hotels
- Atlanta, GA
About this business
Location details
3115 Clairmont Rd., Atlanta, GA, 30329, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was nothing to like. Poor staff service. Bad small.
Business response:
Thank you for allowing us to host your stay at our hotel. After reading your review, it was obvious that we fell short in providing the hospitality you deserve. Please accept our apologies for the inconvenience that this caused you. We have shared your review with our entire team so that we can learn from our shortcomings. We appreciate you bringing this issue to our attention and assure you that efforts will be made to resolve them. Thank you again for your sincere feedback. We hope we will have the opportunity to welcome y... read more
Only reason to stay here is because of the price. The walls are super thin so you hear everyone and everything. The first room I was given was not cleaned, there were dirty towels, and food still remaining in the room. Second room had a toilet that ran continuously. Again if you need a cheap place to rest your head for a few hours this works but do not go in with high standards
Business response:
Thank you for reviewing your stay. We're sorry for the inconvenience you had due to the noise you experienced from the other guests of the hotel; moreover, we apologize for the cleanliness and maintenance issues you encountered in your room. Please be assured that we have discussed your feedback with our the respective team to fix the problems you mentioned. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
They dont clean the room everyday. Room is dirty. Location is ok.
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping policy was not shared with you at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We hope you will give us a chance to impress you on a future visit. Sincerel... read more
Went into the room and there was an alarm beeping every 2 minutes. Had to move to another room. The staff told me that breakfast is served until 9:30. Went down at 9:15 and no sign of breakfast anywhere. Very disappointing stay despite the relatively low price.
Business response:
We apologize for the inconvenience you had in your initial room at the time of your check-in. Also, we are sorry for the issue you could not take advantage of our breakfast offerings. Your feedback is shared with the appropriate teams to ensure we deliver superior hospitality making each guest’s stay as comfortable as possible. What you experienced is clearly not acceptable, but we would like you to consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management
Room was fine but needs a deep cleaning. Toilet had been used and not cleaned prior to my check in. Lots of noise from adjacent rooms from just normal activity. Plumbing was very loud! Kitchenettes did not have supplies I believe due to likelihood they would be taken by guests. Breakfast was poor. No protein or fruit. Instant oatmeal, granola bars and coffee. No juice, milk or anything warm to eat. Overall disappointed and won’t stay here again.
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Smell vrry badly the room and hallway, the reception area need some painting, the breakfast was only coffee and oatmeal
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Also, we will share your comments with our brand leaders to determine new grab-and-go breakfast offerings. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Clairmont
How is Extended Stay America Select Suites - Atlanta - Clairmont rated?
Extended Stay America Select Suites - Atlanta - Clairmont has a 3.4 star rating with 1,660 reviews.
When is Extended Stay America Select Suites - Atlanta - Clairmont open?
Extended Stay America Select Suites - Atlanta - Clairmont is open now. It will close tomorrow at 12:00 a.m.