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Extended Stay America Select Suites - Atlanta - Clairmont
- Hotels
- Atlanta, GA
About this business
Location details
3115 Clairmont Rd., Atlanta, GA, 30329, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Could not check in!! Staff not educated on the new software. She wanted to charge us$177.00 for a night.
Business response:
Thank you for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Horrible overall. There is no room Cleaning, you take out your own trash and bring old towels to the front desk for new ones. Mold was in the air conditioner. Smelled of cigarettes everywhere- the non smoking room and the hallways. Breakfast was granola bars and prepackaged muffins. Camping would have been a better option!
Business response:
Amy, thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. Please give us another chance the next time your travels bring you back this way. Sincerely, Hotel Management
Stay away Smoke alarm was going off and I didn’t smoke or cook. A grocery bag is wrapped around the smoke alarm. There was no Tv remote. I had reservations, still had to wait an hour to check in because of computer problems. I WONT BE BACK AND DO NOT RECOMMEND!
Business response:
Dear Keasley, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Very friendly staffs, reallynice people work there. But the room condition was not great, need renovation and new furniture. Also, no soap and shampoo.
Business response:
Thank you for reviewing your stay. We're glad to know you were pleased with the service provided by our associates, but we're sorry for the poor condition of our hotel and your disappointment with the in-room amenities. We have alerted our maintenance staff to your concerns, and we will be more proactive replacing items that are beginning to show wear. Also, know the toiletries are kept at the front desk and are always complimentary. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Manag... read more
Room was nasty, front desk staff not helpful or friendly, you should advertise the $100 security deposit.
Business response:
Thank you for choosing us. We are sorry for the cleanliness issue you experienced and that our staff was not friendly. Please know we have shared your feedback with the respective team members to be more diligent going ahead. We appreciate your constructive feedback and hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Horrible Hotel This Extended Stay location was by far the worst hotel I stayed at. Had to switch rooms on the second day due to a clog in the kitchen sink and after moving to the new room we discovered the tub didn’t drain after showering. Luckily I had asked for a receipt for my 100 dollar cash deposit for incidentals because when checking out the attendant had no info of my stay!!
Business response:
Kenneth, thank you for being our guest. We are sorry for the maintenance issues you encountered and that ruined your stay. We have alerted our team to fix the problems you mentioned immediately. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Van, it is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
They claim to have a breakfast but don’t cont on it, all the had was granola bars, two types of muffins, and coffee
Business response:
Thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
They lost my reservation somehow, but worked with me after I began getting frustrated. The gross part is that in the bathroom there were multiple hairs on the toilet seat, and the tub was dirty. Also, multiple hairs on shower walls. I would say you get what you pay for, but I’ve had a lot nicer for $75
Business response:
Sam, our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Clairmont
How is Extended Stay America Select Suites - Atlanta - Clairmont rated?
Extended Stay America Select Suites - Atlanta - Clairmont has a 3.4 star rating with 1,660 reviews.
When is Extended Stay America Select Suites - Atlanta - Clairmont open?
Extended Stay America Select Suites - Atlanta - Clairmont is open now. It will close tomorrow at 12:00 a.m.