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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst Room had roaches!
Business response:
Debora, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable and clean environment when staying with us. We have shared your comments with our pest control provider so that they can take the necessary steps. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will reconsider us as your hotel of choice if you are in the area again. Sincerely, Hotel Management
Extended Stay is not at all good place to stay. First thing it was very unpleasent star ever in my fife and I would not recommend any one to go to this place. NO Napkins, No shampo. Under the stairs-Trash Can giving so dirty smell and every time you stand at door or go to pick up any thing from car, you are just passing from Hell. NO hair dryer, Iran not good leaking water with steam. Internet NOT working. Old lady at front desk very bad attitude with no respect for customers. Breakfast was just coffee and a muffin.
Business response:
Thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
No rooms available even though we pre-paid When we got there around midnight they told us they had been understaffed and didn’t get the rooms cleaned, so they had no rooms available. The woman in front of me asked what we should do cause there were 3 parties that all had gotten there around the same time and needed the rooms we paid for in advance. She told her too bad and walked away. She called corporate and they told the hotel rep to find everyone another hotel. They sent us all down the road to another Extended Stay and ... read more
We liked that it was in walking distance of Suntrust Ball Park. A nice TV We did not like the blankets with cigarette burns, the AC which gave cool air, not cold, the sticky floor...the lumpy pillows...the staff, not rude but not friendly either...
Business response:
Thank you for evaluating your stay with us. We apologize for your disappointment with your room. Please be assured that we had discussed your feedback with our housekeeping and maintenance teams, and we're working with them to fix the problems you mentioned. We're also sorry you were unhappy with the service provided by our associates. We have shared your concerns with our team to be more diligent with their efforts moving forward. We would like to regain your trust and hope you will give us that opportunity in the future. S... read more
The original room assigned was dirty with a messy bed. Keys didn't work for the second room. Shower was dirty in the second room with pubic hair and left over soap.
Business response:
Please accept our sincere apology for the difficulties you encountered in both the rooms. We have addressed this matter with the head of our housekeeping department to determine where steps in our room inspection procedures may have been missed. We also regret for the issue you experienced with the key-card. We will share your feedback with the appropriate team members, so we can take action to prevent these issues from happening again. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel M... read more
Roach motel The bed cover NEVER cleaned and you can tell, appliances were very old, says non smoking but everything smelled like cigarettes, bathroom looked liked what you'd see at a gas station though it was clean, stained shower and sink. My friends booked the wrong extended stay nearby and it was just as bad.
Business response:
Justin, thank you for taking the time to review your experience. We are sorry for the disappointing stay and for the smoke and cleanliness issues you experienced in your rooms. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with them. We regret the inconvenience caused during your stay. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.