Extended Stay America Select Suites - Atlanta - Cumberland Mall

Business response:

Janice, thank you for your review. We apologize for the cleanliness problem you encountered. Our pest control provider has serviced the hotel, and we are working to ensure such issues do not happen in the future. Kindly know, keeping the well-being and safety of our guests in mind, we have modified our housekeeping processes at this time to provide you with choices for when and how we clean your room. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

We are very disappointed that we did not deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will revisit so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry for the insects you found and for the inconvenience you had in your suite. Your feedback has been shared with the appropriate team to address the problems you mentioned. We also regret your disappointment with our incidental charges. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are happy to know you found our location ideal for your needs. However, we are sorry if you had any inconvenience. We hope to welcome you back so that we can provide you with a better experience and earn the highest rating. Sincerely, Hotel Management 

Business response:

Paul, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Pat, thank you for writing about your concern. We are sorry for the inconvenience you encountered at your arrival and regret the inconvenience you had. Your feedback is appreciated and hope to have the opportunity to welcome you back to our hotel. Sincerely, Hotel Management 

Business response:

Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management 

Business response:

Thank you for your review. We are sorry we were unable to accommodate you this time and regret the inconvenience caused. We are reviewing this situation with our team to see what went wrong so we can avoid this in the future. Please revisit us so we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management