Extended Stay America Select Suites - Atlanta - Cumberland Mall

Business response:

Thank you for taking the time to share your review with us. We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable and clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. On a positive note, we are glad you loved our dedicated staff, and we hope you will give us another chance to host your lodging needs, and have you enjoy our acc... read more

Business response:

Jalessa, we are very sorry we failed to deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management 

Business response:

We are very sorry we failed to deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management 

Business response:

Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room and the inconvenience it caused. Our pest control provider will service the hotel, and we will be working to ensure procedures are being followed to prevent such issues in the future. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Dona, thank you for the review of your stay. We are sorry for the roaches you encountered and regret the inconvenience it caused. We have informed our pest control provider and are working to ensure procedures are being followed to prevent such problems in the future. We understand your frustration and hope you will reconsider staying with us again in the future. Sincerely, Hotel Management