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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My trip was to see baseball game saturday and sunday.Got there early, told me check in at 3 pm. No problem to go and wash the game, come back you will have a room. Back to hotel no room available. Drive back home. Were to stay?
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Not great!Cleanliness issues at this location. Room was not comfortable at all. Dirty room. One of the bedside lamps didn’t work, tv remote didn’t work, light bulb hanging down on wall lamp. Kitchenette floor was sticky and the refrigerator shelves were not clean. Room smelled and the return air vent above the bed was filthy and caked with dust. Very uncomfortable night. This is an older location, so, I can understand being dated but no excuse for the cleanliness and disrepair issues.
Business response:
Craig, please accept our sincere apology for the difficulties you encountered with your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Great location and friendly staff while checking in. However, the place was filled with roaches. I mean everywhere and in every place....the bathroom, refrigerator, walls, stove. Even got into my travel bad with my toothbrush. Truly disgusted.
Business response:
Thank you for your review. Although you liked our location and friendly staff, we apologize for the insects in your room. Our pest control provider has serviced the hotel, and we are working with the appropriate teams to ensure procedures are being followed to prevent such issues in the future. We hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Waited 30 minutes for someone to show up to check us in, air conditioner has serious issues and woke us up every 15 minutes. Carpet was extremely dirty and stained.
Business response:
Thank you for being our guest. We are sorry for the time taken at check-in and for the issues in your suite. We are working with the appropriate departments to make sure all procedures are being followed, so this does not happen again. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Hotel não oferece limpeza diária, papel higiênico acabou e me mandaram comprar no supermercado, café da manhã é basicamente só café e umas bolachas, camas full size muito pequenas. Localização ok.
Business response:
Thank you for your review of your recent stay. We are sorry for your disappointment with the housekeeping policy and with the amenities. We are also sorry our breakfast offerings did not meet your expectations. We will share your feedback with our breakfast team for future additions and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Dirty There was trash left from the previous customers. There was an open soap still in the tub. There was an empty shampoo bottle with no new shampoo nor soap. Room smelled really bad.
Business response:
Timothy, thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Find a different place to stay when catching a Braves game. The first room wasn’t cleaned when we arrived at 5:00 pm (Check-in time was 3:00 pm) so they offered a different room. It smelled of wet dog, the bathroom didn’t have toilet paper, the kitchen was not clean, and there weren’t sheets/blankets for the pullout sofa. Had to ask for these items and was told that they couldn’t deliver them to the room but I could pick them up from the lobby. This was a very disappointing experience.
Business response:
Thank you for taking the time to post a review. We sincerely apologize for the cleanliness issues you experienced, as well as the fact that we did not completely address these to your total satisfaction. We have procedures in place to keep such mistakes from happening, and these procedures will be reviewed with our housekeeping team to make sure they are being followed each and every time a room is cleaned. We can absolutely do better, so we hope you will give us an opportunity in the future to provide the service and hospit... read more
Blood on sheets
Business response:
Donald, thank you for your recent stay with us. We were sorry to read in your review that we fell short with our housekeeping services. We have inspection processes that may have been missed; please accept our apologies for our failure in this area. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will reconsider a return visit to our hotel so that we can provide you with a much better stay. Sincerely, H... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.