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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The fact that during check in i was told there was a breakfast and to find out next morning there was a grab and go type breakfast. Also we killed 4 roaches in the room, and the shower curtain had not been changed it had yellow and brown and black mildew on the bottom. I also had to ask the night front desk for new linen.
Business response:
Thank you for your stay with us and for taking the time to post your review.We apologize for the cleanliness issues you experienced. We have procedures in place, so these types of situations do not occur. Regrettably, we failed during this process and will ask our housekeeping team to make sure this room receives a deep cleaning. We are also sorry our breakfast offerings were not of your liking and will share it with our Brand Leaders to assist them when determining new offerings for future implementations. We hope you will ... read more
Not a good place to stay. The person who checked us in was super nice and very thoughtful, but the good times ended there. While the area the hotel is in is very nice, the hotel is run down. The sheets were stained, the floor didn’t appear vacuumed and the cupboards were warped. The bathroom door didn’t close either. More like a halfway house than a hotel.
Business response:
Jeannie, thank you for being our guest. We're glad to know you were pleased with the service provided by our front desk associates and that our location was ideal for you. However, we apologize for the cleanliness and maintenance issues you encountered in your room. We have discussed your feedback with the respective teams for review and action. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
I didn’t even stay in the room because it smelled really bad and wasn’t ready !
Business response:
Marcus, thank you for your review. We apologize for the odor you experienced in your accommodation and the trouble you had due to it. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
booked a hotel weekend for my son and grandson he is 10. the room frightened him it was so dirty and nasty bathroom had more stains and the bedding looked dirty not changed in weeks. Very disappointed and sadden that I put my son and grandson in this situations , I finally placed in the hotel Hilton Gardens for the weekend . this was supposed to be a nice weekend for them to drive from Nashville TN to Georgia for a Braves ball game.
Business response:
Robert, thank you very much for staying at our hotel. We failed in the most basic of ways by not providing your son and grandson a clean and comfortable guest room, and for that, we arevery sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Nothing unique about this property. Sheets were dirty and the room smelled.
Business response:
Thank you for your review. We apologize for the cleanliness and odor issues you encountered in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Smelling all over the property due to litter all over. No utensils in the kitchen but advertised as kitchen. Probably one of the worst Extended Stay Hotels, I ever stayed
Business response:
Thank you for being our guest. Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team and with the department associates in order to ensure changes are made immediately to solve these problems. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope you will... read more
Very Very overpriced, poor, hotel The room was so dirty I bought Clorox Cleaner, Ajax, Dawn dishwash soap and a rubber bathmat. The bathmat was because I had no idea what that substance was in the bottom of the tub--I got after it with the Ajax and Clorox and still didn't want to put my bare feet on it. It took 2 days to get the promised kitchen utensils, so I also bought coffee mugs and bowls at Goodwill. The toaster was clean and worked well. The refrigerator dripped inside during the night, and made a puddle on the kitche... read more
Business response:
Thank you for your recent stay with us and for your review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
The suite was very dirty--drawers had dirt in them, carpet was stained and needed to be vacuumed, handles of the doors, dressers and cabinets were dirty and sticky, kitchen walls had food on them, microwave was very rusty and sofa bed mattress was so worn and dirty I would have trouble asking my pet to sleep on it. The AWEFUL smell in the room was bad enough that even liberally applied Febreeze only helped temporarily. The smell was from the dirty carpet and AC units (we cleaned out the filthy filters). Friends staying in an... read more
Business response:
Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your stay. We are working with our housekeeping and maintenance department to make sure all procedures are being followed, so this does not happen again. We also apologize that our breakfast offerings did not meet your expectations. We do hope you and your friends will give us another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.